Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Johnson

Euless

Summary

Results-driven Debt Consultant recognized for high productivity and efficient task completion. Specialize in debt analysis, negotiation strategies, and financial planning. Excel in communication, problem-solving, and empathy, ensuring successful outcomes for clients facing challenging financial situations. Committed to providing strategic advice and support, helping individuals achieve financial stability.

Overview

10
10
years of professional experience

Work History

Debt Consultant

Credit associates
Plano
04.2019 - Current

Debt Relief Industry

  • Advise prospective clients on debt consolidation solutions by promoting loan offerings through LendingUSA and New Credit America.
  • Initiate and manage outbound contact with clients to assess financial situations and recommend tailored loan options.
  • Consistently work toward a monthly performance goal consisting of funded loans to qualify for incentive bonuses.
  • Utilize Salesforce CRM and collaborate with direct management to track client interactions, monitor pipeline progress, and optimize conversion strategies.

Customer Relations Specialist

Citizens Bank- Home lending
03.2015 - 03.2019
  • Collections on delinquent accounts
  • High-volume Outbound call center
  • Build customer relationship with borrowers
  • Adhere to federal and state compliance
  • In this role I focused on bringing delinquent accounts current.
  • This was a high-volume call center that required outbound calls to customers for resolutions of their balance by utilizing payment plans, modifications, and deferments.
  • I was able to find success by building rapport and actively listening to find a mutual path to resolution.
  • Due to FDCPA, NACHA, and PCI regulations; I also gained adequate knowledge of regulatory compliance processes and attention to detail.

Education

License - Cosmetology

Arthur's Beauty College
04.2014

High School -

Pine Bluff High School

Skills

  • High-volume call center experience
  • Tier 2 escalations skills
  • Great communication and empathy
  • One-call resolution
  • Teamwork and task completion
  • Attention to detail
  • Emotional intelligence
  • Quick learner

Timeline

Debt Consultant

Credit associates
04.2019 - Current

Customer Relations Specialist

Citizens Bank- Home lending
03.2015 - 03.2019

License - Cosmetology

Arthur's Beauty College

High School -

Pine Bluff High School