Bria Keitt
Baltimore,MD
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
8
8
years of professional experience
Work History
Driver Check-in Clerk
Breakthru Beverage
06.2022 - Current
- Streamlined check-in procedures for improved accuracy and reduced wait times.
- Collaborated with team members to ensure a smooth, organized check-in experience for all drivers.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Provided exceptional customer service by promptly answering phone calls and emails related to deliveries or customer concerns.
- Created and maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Warehouse Administrator
TA Services
10.2021 - 06.2022
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Kept corporate departments and customers updated on critical shipments.
Administrative Assistant
Genesis Logistics
04.2021 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Assistant Warehouse Manager
National Retail Services (NRS) TPL
11.2017 - 09.2019
- Responsible for assisting the Warehouse Manager in the successful and timely flow of production work
- Responsible for overseeing the loading and auditing of all outbound loads
- Complete daily floor audits and assist with retraining when necessary
- Complete daily reports and forms as needed
- Develop and maintain positive relations with external customers
- Act as Warehouse Manager in their absence
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Conducted research to address shipping errors and packaging mistakes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
Office Manager / HR Assistant
National Retail Services (NRS) TPL
08.2015 - 09.2019
- Created/maintained filing and organization systems for records and reports
- Investigated issues and drafted responses to urgent requests
- Assisted in resolving customer issues
- Maintained detailed processes to improve accuracy and efficiency
- Coordinated department functions for team of 25+ employees
- Designed and prepared new hire packages
- Assisted with selection and interview process for all new employees
- Conducted new hire onboarding for all new employees
- Resolved personnel issues regarding human resources matters
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recorded expenses and maintained accounting records.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Outbound Shipping Clerk
Imperial Dade
09.2018 - 08.2019
- Responsible for preparing shipping documents for all outbound shipments
- Prepared/organized/filed daily reports
- Prepare and distribute pick tickets to selectors and checkers
- Debriefed drivers daily at the conclusion of their routes
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
Bachelor of Science - Human Resources Management
Strayer University
Washington, DC10.2024
Certificate - Organizational Leadership
University of Maryland Global Campus
Baltimore, MD08.2023
High School Diploma -
Northwestern Highschool
Catonsville, Maryland06.2013
Skills
- Attention to Detail
- OSHA Standards
- Carrier Relations
- Warehousing Operations
- Processing Personnel Records Compilation
- Employee Interviews
- Company Policies and Procedures Training
- Benefits Explanations
- Generating Reports
- Organization and Time Management
- Strong Communication and Interpersonal Skills
- Customer Service
Timeline
Driver Check-in Clerk
Breakthru Beverage
06.2022 - Current
Warehouse Administrator
TA Services
10.2021 - 06.2022
Administrative Assistant
Genesis Logistics
04.2021 - 10.2021
Outbound Shipping Clerk
Imperial Dade
09.2018 - 08.2019
Assistant Warehouse Manager
National Retail Services (NRS) TPL
11.2017 - 09.2019
Office Manager / HR Assistant
National Retail Services (NRS) TPL
08.2015 - 09.2019
Bachelor of Science - Human Resources Management
Strayer University
Certificate - Organizational Leadership
University of Maryland Global Campus
High School Diploma -
Northwestern Highschool
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