Bria Lampkin

• Aid clients and vendors with ordering products in large quantity, resolve any issues that arise.
• Use available technology systems to gather accurate information, troubleshoot and document the progression of work orders.
• Communicate Pertinent information to service technicians/ local stores/vendors to assist clients effectively.
• More than eight yrs. of customer service.

Managed daily operations of retail store, including staff scheduling, inventory, and merchandising.

- Provided personalized customer service, addressing inquiries and resolving issues to drive customer satisfaction.

- Maintained accurate records and ensured proper stock levels for online and in-store sales.

- Trained and supervised a team of 4-5 employees, fostering a positive and productive work environment.

- Developed visual displays and marketing strategies to boost store traffic and sales.

-Contacted patients to verify insurance and benefits before appointments.

- Used EHR systems to document and communicate patient details efficiently.

-Performed triage, patient intake, and in-office procedures.

- Managed patient records, phone calls, and exam room prep.

- Collected laboratory specimens, performed POC tests and disposed of bio-hazardous materials

- Chart patient related information which include but not limited to vital signs, growth parameters, medical histories

• Assisted physicians with in-office procedures such as IUD insertions and removals, colposcopy, vulvar biopsy, explanation insertions and removals NST’s as well as Pessary Fittings.
• Captured patient vitals, blood pressure, height, weight, and temperature.
• Assisted in endometrial biopsy, vulva biopsy, pap smears, thin prep and genital culture collection specimen.
• Performed venipunctures, and finger sticks, holter monitoring.
• Coordinated and maintained medical records and assisted with various administrative responsibilities.
• Triaging and assessing patients before seeing physician both in person and over the telephone.
• Maintained patient exam rooms