Bria Larry
Haines City,FL
Summary
Proven track record of enhancing customer satisfaction and exceeding sales quotas at BlueGreen Vacations, showcasing strong work ethic and exceptional problem-solving abilities at Alliance One. Leveraged multitasking proficiency and deep cleaning expertise to deliver top-notch service across various roles. Demonstrated adaptability and a results-driven approach, significantly contributing to team success and operational excellence.
Learned hard work and dedication go a long way. It’ll prepare you for some of the best and most excruciating times in life. In the long run, I’m thankful for all the experience. That experience was helpful in becoming the best candidate for you.
Overview
7
7
years of professional experience
Work History
Professional Cleaner
Heavenly Hands Cleaning Service
Poinciana, Fl
10.2017 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Customer Service Representative
Alliance One
Orlando, FL
02.2023 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Operated toll collection equipment and processed toll payments accurately.
Sales Associate
BlueGreen Vacations
Orlando, FL
02.2021 - 01.2023
- Reached or exceeded sales quotas and preset personal performance goals.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Generated quality referrals or sales leads.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Cashier
Dollar General Market
Haines City, FL
05.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Team Leader
Chick-Fil-A Restaurant
Kissimmee, FL
11.2018 - 12.2019
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School -
Poinciana Christian Preparatory School
Poinciana, Florida05.2020
Skills
- Strong Work Ethic
- Self-Motivation and Initiative
- Multitasking proficiency
- Deep cleaning expertise
- Professional Appearance
- Reliability and punctuality
- Customer Service
- Quality Assurance
- Adaptable and Flexible
- Quality Control
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
Timeline
Customer Service Representative
Alliance One
02.2023 - 05.2024
Sales Associate
BlueGreen Vacations
02.2021 - 01.2023
Cashier
Dollar General Market
05.2020 - 01.2021
Team Leader
Chick-Fil-A Restaurant
11.2018 - 12.2019
Professional Cleaner
Heavenly Hands Cleaning Service
10.2017 - Current
High School -
Poinciana Christian Preparatory School