Bria Madison-Smith
Detroit
Summary
Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.
Overview
5
5
years of professional experience
Work History
Sr. Receptionist
CSL Plasma
02.2022 - Current
- Developed training materials for staff members and conducted trainings as needed.
- Resolved customer problems and complaints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated post-donation care for donors, providing refreshments and monitoring recovery after the procedure.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
- Increased donor safety by conducting thorough health screenings before each donation procedure.
- Provided comprehensive training to new employees, ensuring proficiency in all aspects of donor support tasks.
Medical Assistant
1ST CHOICE URGENT CARE
12.2021 - 03.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Helped medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Clean Team
06.2020 - 04.2021
- Dust furniture, walls, machines and equipment.
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Vacuum carpets and rugs with industrial vacuum cleaner.
- Disinfect operating rooms, patient rooms, bathrooms, kitchens and other areas in healthcare facilities.
- Cleaned floors and surfaces by sweeping mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Education
Medical Assistant Certificate -
Dorsey College
High School Diploma - undefined
Southwestern High School
Skills
- First Aid Certification
- Multitasking
- Staff Supervision
- Flexibility
- Reliability
- Team building
- Customer Service
- CPR Certification
- Communication
Timeline
Sr. Receptionist
CSL Plasma
02.2022 - Current
Medical Assistant
1ST CHOICE URGENT CARE
12.2021 - 03.2022
Clean Team
06.2020 - 04.2021
High School Diploma - undefined
Southwestern High School
Medical Assistant Certificate -
Dorsey College
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