Bria Magee
Jackson,MS
Summary
I approached each day and its unique challenges with enthusiasm, patience, and humour. High-energy Recreational Leader skilled at planning exciting calendar events that maximize budgetary resources while meeting community needs. Talented problem solver with a friendly and open personality. Organized and dependable candidate who excels at managing multiple priorities while maintaining a positive attitude. Willingness to take on additional responsibilities to achieve team goals. Hardworking and passionate job seeker with excellent organizational skills looking for an entry-level position. Ready to assist the team in achieving the company's goals. Detail-oriented team player with excellent organization skills. Capability to manage multiple projects simultaneously with high accuracy. To seek and maintain a full-time position that provides professional challenges while requiring excellent interpersonal, time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Health Info Service Tech III
University Mississippi Medical Center
08.2020 - Current
- Health information technician
- Project manager
- Database administrator
- Quality assurance lead
- Security consultant
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
- Performed maintenance duties and safely handled chemicals and solutions
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Enhanced user experience by addressing and resolving technical issues promptly.
- Streamlined communication between team members, fostering a collaborative environment for project success.
- Developed coding skills in various programming languages, increasing efficiency in task completion.
- Organized and facilitated workshops to teach peers about trending technologies and industry best practices.
- Created engaging social media content to promote events and increase community involvement.
- Improved team productivity by implementing effective time management strategies during projects.
- Mentored new Teen Tech Members, providing guidance on program goals and expectations.
- Assisted with website design and maintenance, ensuring content was up-to-date and userfriendly.
- Contributed to the development of innovative tech solutions within tight deadlines, meeting client needs.
- Conducted thorough research on emerging technologies, keeping the team informed of relevant trends.
- Facilitated brainstorming sessions for creative problem-solving, leading to successful project outcomes.
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Presented findings from technology research at monthly meetings, influencing future projects'' direction.
- Supported event planning logistics including coordination of guest speakers and marketing materials.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Spearheaded initiatives designed to improve workflow processes within the organization.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
Call Center Representative
Division of Medicaid / Humana
08.2016 - 05.2020
- Division of Medicaid; responsible for the overall development, implementation and operation of all Medicaid health-care services and benefits
- Ensured that Medicaid beneficiaries are provided appropriate, accessible and quality services
- This office also includes the areas of Clinical Support Services, Medical Services, Long Term Care, Community Based services, Pharmacy, Mental Health, Hospital Programs and Services, and Program Integrity
- Explains various insurance policies and products to potential and existing clients; assists clients in determining the best coverage for their needs
- Suggests changes and updates to the client's existing insurance policies
- Creates customized insurance policies and packages to meet the needs of clients.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Sales Associate/Assistant Manager of Sales
Family Dollar
05.2013 - 12.2015
- Ringing up transactions using a contemporary cash register
- Maintaining a clean and organized work environment and business
- Helping customers with their shopping
- Notifying visitors about deals and specials.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
BBA -
Belhaven University
Jackson, MS08.2023
Associate of Applied Science -
Hinds Community College
Raymon Ms05.2017
High School Diploma -
Forest Hill High School
Jackson Ms05.2014
Skills
- Data Entry
- Clerical Experience
- Medical Terminology
- Microsoft Outlook
- Cold Calling
- Medical Records
- Medical Office Experience
- Medical Scheduling
- Transcription
- HIPAA
- Hospital Experience
- Epic
- Process improvement
- Typing
- Documentation review
- Triage
- Hardware troubleshooting
- Computer Networking
- Time management abilities
- Administrative Leadership
- Teamwork and Collaboration
Timeline
Health Info Service Tech III
University Mississippi Medical Center
08.2020 - Current
Call Center Representative
Division of Medicaid / Humana
08.2016 - 05.2020
Sales Associate/Assistant Manager of Sales
Family Dollar
05.2013 - 12.2015
BBA -
Belhaven University
Associate of Applied Science -
Hinds Community College
High School Diploma -
Forest Hill High School
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