Bria Marth
Columbus
Summary
Dynamic and accomplished professional with extensive experience in customer service, operations, and team leadership across various sectors. Demonstrates exceptional skills in enhancing customer satisfaction, managing high-pressure situations, and ensuring operational efficiency. Proven ability to handle complex tasks with precision, including transaction management, inventory control, and quality assurance. Adept at fostering strong relationships with clients and colleagues, providing impactful solutions, and maintaining high standards of service delivery. Committed to leveraging comprehensive expertise to drive outstanding customer experiences and contribute effectively in dynamic environments.
Overview
14
14
years of professional experience
Work History
Inventory Specialist
NEFCO
11.2024 - Current
- Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
- Conducted regular audits to verify accuracy of inventory records and resolve discrepancies.
- Trained new staff on inventory management best practices and system usage, enhancing team efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Packer Associate
MSC Industrial Supply
11.2023 - 07.2024
- Managed and streamlined packaging and shipping operations, adhering to detailed guidelines to ensure accuracy and efficiency.
- Conducted thorough inspections to uphold quality standards and selected the most suitable materials to safeguard products during transit.
- Demonstrated flexibility in adjusting to shifting priorities and unexpected workload changes, while maintaining a clean and safe work environment.
- Coordinated closely with team members to meet daily packing goals and operated equipment such as manual pallet jacks and forklifts for effective material handling.
- Reduced shipping errors and prevented costly delays through meticulous package preparation.
- Enhanced product quality by rigorously inspecting for defects before packaging.
- Decreased product damage rates by implementing careful handling techniques during packing.
- Consistently exceeded daily productivity targets by applying strong time management and prioritization skills.
- Thrived under tight deadlines and managed high-pressure situations effectively.
- Ensured precise packing, weighing, and shipping of items in accordance with customer specifications.
- Improved operational efficiency by selecting optimal packaging materials based on product needs.
Campground Attendant
Baraga State Park
09.2023 - 10.2023
- Actively informed guests about local attractions and activities, and forged strong partnerships with local businesses to boost tourism.
- Ensured high camper satisfaction through attentive service and swift issue resolution.
- Uphold the park's standards by maintaining grounds and common areas, preparing sites for new arrivals, and ensuring facilities remained clean and sanitary.
- Elevated guest experiences by providing detailed information on local attractions and activities.
- Strengthened local tourism by cultivating relationships with nearby businesses for cross-promotions.
- Increased camper satisfaction through approachable service and effective problem resolution.
Cashier
Karvakko's Market
07.2023 - 09.2023
- Provided exceptional customer service by warmly greeting patrons and addressing their needs.
- Adapted to varying schedules and additional shifts to meet operational demands.
- Executed cash, check, and credit card transactions with precision and accuracy.
- Ensured accurate cash drawer management by counting money at the beginning and end of shifts.
- Supported store organization through effective restocking and merchandise arrangement.
Work Team Coach
MSC Industrial Supply
11.2017 - 02.2023
- Provided crucial support during peak seasons by adapting to various roles to maintain smooth operations.
- Enforced safety protocols and conducted hazard assessments to uphold a secure workplace.
- Managed daily operations, including shipping and handling, and supervised and trained new staff.
- Encouraged teamwork and collaboration, boosting overall morale and productivity within the department.
- Ensured accurate packing and minimal damage by selecting appropriately sized boxes and handling products with care.
Bakery Clerk
Coborns
07.2021 - 09.2021
- Responded to customer inquiries about products and services, assisted in locating merchandise, and promoted key items effectively.
- Juggled multiple tasks during peak times while maintaining high standards of service.
- Prepared fresh baked goods daily, ensuring consistent quality, and kept the work area clean and organized to meet cleanliness standards.
Host & To Go Specialist
Olive Garden
04.2015 - 09.2017
- Administered high-pressure situations and ensured smooth operations during busy shifts.
- Provided comprehensive customer service by handling inquiries about hours, seating, and menu options.
- Efficiently managed reservations and to-go orders, maintaining accurate wait times and addressing customer questions.
- Enhanced guest experiences by promptly greeting and seating arrivals and supporting servers, food runners, and bussers in maintaining a welcoming dining environment.
- Prevented overbooking and optimized service flow by skillfully balancing reservation scheduling and kitchen output.
Stock Associate
Kroger
03.2013 - 11.2014
- Streamlined merchandise stocking by implementing clear labeling and systematic arrangement, improving product visibility and customer access.
- Facilitated seamless store operations by providing support across departments, ensuring a cohesive and efficient workflow.
- Executed efficient stock handling by unloading, sorting, and strategically placing merchandise according to store layout.
- Optimized stockroom efficiency by maintaining clean, organized, and safe environment, enhancing overall operational effectiveness.
- Enhanced team communication through effective coordination and collaboration, contributing to more productive work environment.
- Elevated inventory management by organizing and storing products with precision, ensuring easy retrieval and accurate stock levels.
- Delivered exceptional customer service by responding to inquiries with detailed product knowledge, enhancing shopping experience.
Cashier & Sales Associate
Bath & Body Works
10.2011 - 03.2013
- Assisted customers in identifying their needs and offering personalized support to improve their shopping experience.
- Showcased flexibility and commitment by working varied schedules and additional shifts to meet evolving business demands.
- Processed transactions with precision using cash register for cash, check, and credit card payments, ensuring a high level of accuracy.
- Delivered exceptional customer service by warmly greeting patrons and swiftly addressing needs, enhancing overall shopping satisfaction.
- Enhanced team communication through effective coordination and collaboration, contributing to more productive work environment.
- Ensured financial integrity by maintaining balanced cash drawer and performing accurate accounting at the end of each shift.
Education
General Studies
Ohio Wesleyan University
Delaware, OHArt/Music
Hocking College
Nelsonville, OHHigh School Diploma - undefined
Anglo American School Moscow
Skills
- Customer Support Experience
- Cross-functional Team Collaboration
- Operational & Administrative Support
- Customer Relationship Management
- Inventory Management
- Point of Sale (POS) Systems
- Data Analysis & Quality Control
- Project Management
- Financial Reconciliation
- Billing & Order Processing
- Conflict Resolution
- Customer Satisfaction & Retention
Websites
Timeline
Inventory Specialist
NEFCO
11.2024 - Current
Packer Associate
MSC Industrial Supply
11.2023 - 07.2024
Campground Attendant
Baraga State Park
09.2023 - 10.2023
Cashier
Karvakko's Market
07.2023 - 09.2023
Bakery Clerk
Coborns
07.2021 - 09.2021
Work Team Coach
MSC Industrial Supply
11.2017 - 02.2023
Host & To Go Specialist
Olive Garden
04.2015 - 09.2017
Stock Associate
Kroger
03.2013 - 11.2014
Cashier & Sales Associate
Bath & Body Works
10.2011 - 03.2013
Art/Music
Hocking College
High School Diploma - undefined
Anglo American School Moscow
General Studies
Ohio Wesleyan University
Additional Experience
Tour Guide, Mackinac Island Carriage Tours – Mackinac Island, MI