Bria McNeal
Dallas
Summary
U.S. Air Force veteran with six years of experience supporting medical operations in highly regulated environments. Currently completing a Bachelor of Science in Biology with strong interest in overnight laboratory and research roles.
Resourceful Waitress Supervisor known for high productivity and efficient completion of tasks. Possess specialized skills in team leadership, customer service management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and positive dining experiences.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Hooters
Biloxi
01.2018 - 06.2023
- Supervised daily operations to ensure high service standards and team performance.
- Trained new staff on menu knowledge and customer service protocols.
- Coordinated shifts and assigned tasks to optimize workflow among waitstaff.
- Conducted staff meetings to communicate policy updates and enhance team cohesion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Clinical Support Specialist
United States Air Force
Biloxi
01.2017 - 01.2023
- Supported daily clinical workflows in a military medical treatment facility
- Coordinated documentation, patient flow, and specimen-related records
- Maintained strict HIPAA and Department of Defense compliance
- Facilitated communication between patients and healthcare providers effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Bachelor's of Biological Sciences -
Southern Methodist University
Dallas, TXSkills
- Laboratory Safety
- Specimen Handling
- Data Accuracy
- Microscopy
- HIPAA Compliance
- Documentation
Timeline
Waitress Supervisor
Hooters
01.2018 - 06.2023
Clinical Support Specialist
United States Air Force
01.2017 - 01.2023
Bachelor's of Biological Sciences -
Southern Methodist University