BRIA MOORE
BEAUMONT,TEXAS
Summary
Highly focused and responsible college student guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic communication skills and an exemplary work ethic. Key strengths include strong ethical and professional foundation, firm, compassionate and life-long learner, multitasking and excellent interpersonal skills, strong organizational and leadership skills, proficient with Microsoft Office applications, genuine desire to achieve, excel, and evolve.
Overview
1
1
year of professional experience
Work History
Summer Hire Clerical
Texas Department Of Transportation
Beaumont, Texas
06.2021 - 08.2021
- Supported full-time staff by handling administrative recordkeeping and organizational requirements.
- Collected, arranged and input information into database system.
- Answered central telephone system and directed calls accordingly.
- Completed clerical tasks such as filing, copying and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Composed sensitive, confidential reports and documentation.
Customer Service Representative
Nothing Bundt Cakes
Beaumont, Texas
01.2021 - 05.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and helped with completing purchases
Hostess
FIVE UNDER GOLF
BEAUMONT, TEXAS
01.2020 - 12.2020
- Address guest inquiries and issues, solved problems and provided product, greet guest walking entering door and ascertained guests needs
- Organize reservations and walk-in parties to ensure guest satisfaction
- Maintain constant communication between management and all other employees to provide smooth operations in extreme high- volume environment
- Deliver highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase enjoyable atmosphere
- Provide customer service
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Attending College - Marketing
Sam Houston State University
Huntsville, TX12.2025
Skills
- Office Equipment: Fax Machines, Photocopiers, General Office Equipment
- Computer: Spreadsheets, Word Processing, Database Management, Typing
- Software: Word, Excel, PowerPoint
Timeline
Summer Hire Clerical
Texas Department Of Transportation
06.2021 - 08.2021
Customer Service Representative
Nothing Bundt Cakes
01.2021 - 05.2021
Hostess
FIVE UNDER GOLF
01.2020 - 12.2020
Attending College - Marketing
Sam Houston State University
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