BRIA NEWMAN
Cincinnati
Summary
Forward-thinking professional with innovative and strategic approaches. Expert in KPI analysis and fostering client relations, I drive performance improvements and ensure compliance, achieving zero safety incidents while enhancing operational efficiency. Driven regional manager offering in-depth understanding of industry market conditions and regional preferences. Strategic and proactive leader with skill implementing successful changes to business policies and procedures. Achievement-oriented, ambitious, and influential leader with articulate communication skills and a resourceful nature. Ready to apply several years of experience and leadership abilities.
Overview
14
14
years of professional experience
Work History
Last Mile Regional Manager
MAERSK / Pilot
Cincinnati
01.2022 - 01.2025
- Led a team of 50+ delivery professionals, supervisors, and contractors to achieve on-time delivery and exceed performance targets.
- Implemented route optimization strategies that improved efficiency in LTR.
- Analyzed KPIs to identify process inefficiencies and implemented corrective actions, resulting in a 89% improvement in delivery accuracy.
- Developed and enforced DOT and company safety standards, achieving zero recordable safety incidents for two consecutive years.
- Drove regional growth initiatives, increasing operational output and reducing turnover through employee engagement programs.
- Oversaw multi-location logistics operations, effectively coordinating resources and ensuring seamless service delivery across diverse geographical areas.
- Cultivated and maintained strong relationships with key clients, vendors, and contractors, ensuring seamless coordination, exceptional service satisfaction, and enhanced operational effectiveness.
- Developed strategic plans to enhance operational efficiency across multiple locations.
- Led cross-functional teams to implement process improvements and best practices.
- Trained and mentored staff on operational standards and safety protocols.
- Coordinated with senior management to align regional strategies with company goals.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Resolved conflicts between customers and employees within the region.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed regional financial data to identify areas of growth opportunities.
Assistant Location Manager
UST
Cincinnati
01.2021 - 01.2022
- Managed a 10-truck dock operation, routing and loading vehicles for maximum capacity utilization while maintaining DOT compliance.
- Directed $21.2M in annual merchandise delivery through route optimization and team leadership.
- Trained and supervised 15+ delivery associates, improving delivery time efficiency and route performance.
- Established performance tracking metrics, reducing operational errors by 22% and improving safety adherence.
- Resolved customer service issues promptly, maintaining a 96% client satisfaction rate across regional routes.
- Directed $21M in annual merchandise delivery through route optimization and team leadership.
- Implemented warehouse process improvement to enhance workflow efficiency and effectiveness.
- Provided guidance and direction to team members regarding daily day to day and future task.
Freight Broker / Logistics Coordinator
828 Logistics
Blue Ash
01.2020 - 01.2021
- Negotiated competitive freight rates with carriers, maintaining high profit margins and consistent lane coverage.
- Scheduled freight and managed load visibility across multiple high-volume internet load boards and internal TMS systems.
- Collaborated with shippers, drivers, and dispatchers to coordinate the timely pickup and delivery of goods.
- Improved customer retention by 72% through proactive communication and transparent issue resolution.
- Ensured compliance with federal and state transportation regulations while maintaining detailed documentation.
- Coordinated shipping schedules to optimize freight movement and reduce delays.
- Negotiated rates with carriers to secure cost-effective transportation solutions.
- Utilized freight management software to track shipments and monitor delivery status.
- Developed relationships with carriers to enhance service reliability and performance.
- Resolved shipment issues by collaborating with logistics teams and stakeholders.
- Analyzed market trends to identify opportunities for improving service offerings.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Interfaced regularly with customers via phone, email, or in person meetings.
- Cold called new customers to increase profits.
- Negotiated rates based on current market trends.
- Analyzed client needs and determined appropriate shipping solutions.
- Researched new carriers that could provide cost savings or improved services.
- Created reports summarizing performance metrics related to freight costs, transit times, carrier compliance.
Dispatcher
Southern Cross
Cincinnati
01.2019 - 01.2020
- Scheduled and dispatched technicians and drivers for daily service routes across multiple locations.
- Monitored and adjusted routes in real time to accommodate weather changes, emergencies, and workload shifts.
- Tracked technician performance, customer issues, and vehicle reports for operational visibility and accountability.
- Enhanced communication efficiency by implementing new digital dispatch tracking systems, improving response time by 20%.
- Served as a key liaison between field teams and management to ensure productivity and safety compliance.
- Utilized routing software to optimize delivery schedules and routes.
- Monitored fleet performance to maintain operational efficiency and safety standards.
- Assisted in training new dispatch staff on procedures and systems.
- Documented daily activities and maintained accurate logs for compliance purposes.
- Collaborated with warehouse teams to streamline loading and unloading processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Customer Service / Patient Care Associate
Path Forward IT
Cincinnati
01.2018 - 01.2019
- Provided patient support and customer service for medical software and billing inquiries.
- Maintained detailed records of customer interactions, billing adjustments, and service outcomes.
- Resolved escalated complaints through empathy-driven communication and efficient problem-solving.
- Collaborated with medical teams and office staff to ensure patient satisfaction and compliance with HIPAA standards.
- Documented patient interactions and care provided in electronic health records.
- Collaborated with healthcare team to implement patient care plans effectively.
- Communicated regularly with nursing staff regarding changes in patient condition or needs.
Owner / Designer
Denim Karma
Cincinnati
01.2011 - 01.2019
- Founded and managed an independent apparel brand specializing in denim design, production, and e-commerce retail.
- Managed daily operations and inventory at a boutique denim retail store.
- Established vendor relationships for sourcing high-quality materials and accessories.
- Handled financial transactions, including sales reporting and expense management.
- Created social media content to promote new arrivals and store events effectively.
- Oversaw business operations, including budgeting, supply chain management, marketing, and customer relations.
- Developed brand identity and marketing strategies, resulting in a 35% year-over-year increase in online sales.
- Negotiated vendor contracts and managed inventory to maintain profitability and meet production deadlines.
- Led customer service initiatives that consistently achieved 98% satisfaction ratings among repeat buyers.
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
Education
Associate of Science - Business Management
Cincinnati State College
Cincinnati, OH06.2019
Bachelor of Science - Pre-Medicine in Psychology
University of Cincinnati
Cincinnati, OH05.2016
Skills
- Safety and compliance management
- Freight forwarding and rate negotiation
- Performance metrics development
- Customer satisfaction enhancement
- Vendor and client relations
- Cross-functional collaboration
- KPI analysis and reporting
- Team leadership (50 personnel)
- Last-mile logistics optimization
- Route strategy development
- Operations leadership
- Supply chain coordination
- Delivery fleet management
- Territory management
- Multi-million dollar P&L management
- Attention to detail
- Logistics strategy
- Warehouse logistics
References
- Robert Wichert, Division Manager with expertise in logistics management, available upon request
- Kellee Haslon, APRN-CNP, Nurse Practitioner, available upon request
- Ursula Robinson, LPCC-S, available upon request
Timeline
Last Mile Regional Manager
MAERSK / Pilot
01.2022 - 01.2025
Assistant Location Manager
UST
01.2021 - 01.2022
Freight Broker / Logistics Coordinator
828 Logistics
01.2020 - 01.2021
Dispatcher
Southern Cross
01.2019 - 01.2020
Customer Service / Patient Care Associate
Path Forward IT
01.2018 - 01.2019
Owner / Designer
Denim Karma
01.2011 - 01.2019
Associate of Science - Business Management
Cincinnati State College
Bachelor of Science - Pre-Medicine in Psychology
University of Cincinnati