Summary
Overview
Work History
Education
Skills
Timeline
Certification
Languages
Work Availability
Personal Information
Hi, I’m

Bria Richardson

Athens,TN
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Bria Richardson

Summary

To obtain a customer service position because I have exceptional customer service skills and an extremely open mind/personality with a passion for artistry and knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
years of professional experience
1
Certificate

Work History

Amazing Lash Studio

Lash Stylist/Trainer
07.2018 - 02.2022

Job overview

  • Applying lash extensions, practicing cleanliness and sanitation, engaging with customers, making customers feel comfortable, training new hires in their skill set, being continuous support for employees by evaluations and coaching.
  • Enhanced client satisfaction by providing personalized lash extension services tailored to individual preferences.
  • Boosted client retention rates through consistent delivery of high-quality lash styling and maintenance.
  • Implemented proper sanitation procedures for tools and workstations, ensuring a clean and safe environment for clients.
  • Educated clients on lash care best practices, resulting in fewer complications and improved overall lash health.
  • Collaborated with team members to develop new techniques and stay current on industry trends, elevating salon offerings.
  • Conducted thorough consultations to determine appropriate lash styles that complemented clients'' facial features and personal styles.
  • Maintained detailed records of client preferences, enabling personalized experiences during return visits.
  • Increased efficiency by streamlining appointment scheduling processes and effectively managing time between clients.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain positive relationships with clients.
  • Promoted salon services through social media marketing efforts, attracting new clientele and increasing overall revenue.
  • Developed strong rapport with clients through active listening skills, fostering trust in my expertise as a Lash Stylist.
  • Received recognition from salon management for consistently meeting or exceeding sales goals related to product recommendations and upselling services.
  • Continuously honed technical skills by attending professional development workshops and pursuing advanced certifications in the field of lash artistry.
  • Mentored junior stylists, sharing knowledge of techniques and best practices to enhance their skillsets and improve overall salon performance.
  • Facilitated seamless communication with colleagues regarding appointment schedules, minimizing downtime between sessions.
  • Enhanced repeat business by maintaining a warm atmosphere within the salon and fostering strong customer relationships.
  • Delivered consistent, high-quality results by keeping up-to-date on industry advancements and regularly practicing various techniques.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Followed strict safety standards to protect clients from injury or infection.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Educated clients on how to clean and maintain lash extensions.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Followed correct processes to apply lash extensions to clients' natural lashes.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Maintained full schedule of appointments with over Number clients per week.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Created unique looks matching individual client preferences and budgets.
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Increased drama of looks by completing lash lifts and tints for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used social media platforms to promote salon and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Lg Howard and Company

Salon Assistant
08.2017 - 06.2018

Job overview

  • Assisted salon owner, shampooed guests, cleaned stations.
  • Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
  • Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
  • Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
  • Supported salon marketing efforts by assisting in the creation of promotional materials and participating in local events.
  • Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
  • Safeguarded client health by adhering to strict sanitization protocols for tools, equipment, and workstations before each use.
  • Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
  • Helped prepare clients for hair service.
  • Prepared and mixed color formulas for clients' hair.
  • Massaged clients' scalp during shampoos.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Examined scalps to determine appropriate products to apply during shampooing processes.
  • Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
  • Provided assistance to stylists when needed.

Ingles Markets

Pharmacy Technician
05.2015 - 08.2016

Job overview

  • Data entry for prescriptions, filling medicines, unpacking orders, placing inventory, cash wrap, customer service, answering phones.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.

MAC COSMETICS

Makeup Artist
08.2015 - 03.2016

Job overview

  • Practicing artistry skills and assisting clients with beauty purchase.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Applied makeup in accordance with clothing style.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Applied various layers of makeup to performers and customers to obtain necessary effect and look.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

O Charleys

Server
02.2014 - 06.2014

Job overview

  • Greeting guests in a timely and friendly manner, helping guests with food inquiries and taking orders, running food to guests, obtaining a good attitude at all times.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Rue 21

Sales Associate
08.2013 - 12.2013

Job overview

  • Greeting customers, processing orders in cash wrap, cleaning dressing rooms, opening store, participating in floor sets, maintaining sales goals.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Recommended complementary purchases to customers, increasing revenue.

Express

Sales Associate
10.2012 - 03.2013

Job overview

  • Processing transactions at cash wrap, maintaining sales goals, participation in inventory.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.

Ruby Tuesday

Host
06.2011 - 10.2011

Job overview

  • Greeting/seating guests, running food for servers, keeping guestbook for managers, cleaning lobby/hot area.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Opened and closed seating sections according to volume of guests.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

Middle Tennessee State University

Dressmaking/Design

Penn Foster College

QC Makeup Academy Online

Aveda Institute Tampa Bay

Cosmetology license from Cosmetology
03.2018

Skills

  • Color application (2 years)
  • Customer Service (4 years)
  • Dependable (5 years)
  • Fast Learner (5 years)
  • Makeup Artistry (4 years)
  • Hair Styling
  • Eyelash Extensions
  • Retail Sales
  • Typing
  • Computer Skills
  • Data Entry
  • Phone Etiquette
  • English
  • Proficiency in Microsoft Office
  • Fast learner
  • Computer savvy
  • Excellent people skills
  • Extremely open-minded
  • Goal oriented
  • Problem Solving Abilities
  • Product Knowledge
  • Upselling Services
  • Eyelash Tinting Knowledge
  • Classic Lash Mastery
  • Inventory Management
  • Professionalism and Etiquette
  • Volume Lash Proficiency
  • Lash Extension Customization
  • Team Collaboration
  • Lash Lift Expertise
  • Continuing Education
  • Appointment Scheduling
  • Steady Hand Coordination
  • Hygiene and Sanitation
  • Mega Volume Technique
  • Proper Adhesive Usage
  • Eye Shape Analysis
  • Aftercare Instruction
  • Social Media Promotion
  • Industry Trend Awareness
  • Customer Service Excellence
  • Attention to Detail
  • Digital Recordkeeping
  • Relationship Building
  • Tool, Equipment, and Surface Sanitizing
  • Cash Register Operation
  • Adaptable to Changing Client Needs
  • Workspace Organization
  • New Technique Development
  • Creativity and Originality
  • Payment Processing
  • Customer Buying Habits
  • Product Sales
  • Business Management
  • Trend Expert
  • Service Marketing
  • Marketing Familiarity
  • Health Code Compliance
  • Chemical Application
  • Customer Consultation
  • Cosmetology
  • Desktop and Laptop Computers
  • Social Skills
  • Employee Training
  • Social Media Marketing
  • Clear Communication
  • Networking Expertise
  • Staff Supervision
  • Sanitation and Sterilization
  • Equipment Sterility
  • Client Needs Assessment
  • Learning Improvements
  • Maintaining Clean Work Areas
  • Office Support
  • Social Media Platforms
  • Build Customer Relationships
  • POS Terminal Operation
  • Safety Training
  • Greeting Visitors

Timeline

Lash Stylist/Trainer

Amazing Lash Studio
07.2018 - 02.2022

Salon Assistant

Lg Howard and Company
08.2017 - 06.2018

Makeup Artist

MAC COSMETICS
08.2015 - 03.2016

Pharmacy Technician

Ingles Markets
05.2015 - 08.2016

Server

O Charleys
02.2014 - 06.2014

Sales Associate

Rue 21
08.2013 - 12.2013

Sales Associate

Express
10.2012 - 03.2013

Host

Ruby Tuesday
06.2011 - 10.2011

Middle Tennessee State University

Dressmaking/Design

Penn Foster College

QC Makeup Academy Online

Aveda Institute Tampa Bay

Cosmetology license from Cosmetology

Certification

  • Cosmetology
  • Certified Pharmacy Technician (CPhT)
  • Cosmetology License

Languages

English
Availability
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Personal Information

  • Willing To Relocate: Anywhere
  • Title: Customer Service

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Bria Richardson