Summary
Overview
Work History
Education
Skills
Timeline
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Bria Robinson

Summary

With 10+ years of customer service, I am a passionate and highly motivated professional, eager to step into a field where I can use all of the skills I have acquired over the years in various job fields. I am committed to learning as much as I possibly can through mentors, leaders, and team members. I am quick on my feet yet calculated in anticipating the needs of those around me. I look forward to obtaining a job that I am more than confident I have the skills to excel in.

Overview

8
8
years of professional experience

Work History

Sushi Prep Cook

Wegmans Food Markets
  • At Wegmans Food Markets I returned as a Part Time Sushi Prep Cook
  • Within 6 months, I was promoted to a Full Time Sushi Prep Cook
  • In this role, I safely handle and prepare sushi as well as providing excellent customer service to each and every customer.
  • I am also responsible for duties such as, placing orders with vendors, budgeting orders, data entry, creating and editing schedules, and performing inventories.
  • Enhance kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributes to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduces food waste by properly storing ingredients and monitoring expiration dates.
  • Maintains optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Trains and assists new kitchen staff members.

Store Manager

Sephora Inside JCPenney
10.2014 - 03.2019
  • During my employment at Sephora, I was hired as a part time product consultant and within 1 year I was promoted to an operations manager.
  • As the operations manager, I was responsible for overseeing and managing the execution of all marketing projects as well as inventory control, data entry, profit loss prevention, and visual merchandising.
  • 3 years into my operations manager position I was promoted to the store manager where I added the responsibility of team and leadership development, hiring and recruiting, budgeting, and sales coaching/strategy.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • In both roles I provided exceptional customer service and expert product knowledge to clients.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Cook III

Wegmans Food Markets
10.2010 - 10.2015
  • As a Cook III at Wegmans Food Markets, I was responsible for ensuring the preparation and safe handling of meals for all customers as well as ensuring all patrons enjoyed their dining experience.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Education

Associate of Arts A.A. -

Prince George's Community College
Upper Marlboro, MD
01.2015

High School Diploma -

Bowie High School
Bowie, MD
01.2011

Skills

  • Effective Communication
  • Conflict Resolution
  • Incredible Customer Service & Hospitality
  • Organization
  • Adaptability
  • Time Management
  • Leadership
  • Team Development
  • Efficient Multitasking
  • Microsoft Excel, Word, Powerpoint, & Office Proficient
  • Ability to organize, manage, and execute a strategic vision
  • Ability to anticipate the needs of my clients, team, and leaders
  • Ability to network and make beneficial connections
  • Experience with business operations, data entry, budgeting, and sales
  • Experience with hiring, recruiting, and coaching a team
  • Attention to Detail
  • Cleaning and organization

Timeline

Store Manager

Sephora Inside JCPenney
10.2014 - 03.2019

Cook III

Wegmans Food Markets
10.2010 - 10.2015

Sushi Prep Cook

Wegmans Food Markets

Associate of Arts A.A. -

Prince George's Community College

High School Diploma -

Bowie High School

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Bria Robinson