Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Robinson

Crandall,TX

Summary

Demonstrated proficiency in maintaining meticulous records and fostering strong relationships with healthcare providers to enhance service quality. Skilled in data analysis and problem-solving, with a proven track record of improving operational efficiency and communication within logistics teams.

Overview

12
12
years of professional experience

Work History

Provider Data Specialist

United Healthcare
11.2017 - Current
  • Managed provider data with precision, ensuring accuracy and compliance.
  • Worked closely with cross-functional teams to resolve data-related issues. Facilitated smooth communication between providers and internal departments.
  • Spearheaded data quality initiatives, resulting in improved provider information integrity. Implemented processes that accelerated data entry and reduced discrepancies.
  • Researched and verified provider records for correct claims payment for both par and non-par providers. Resolved provider database issues such as addresses, user warnings, etc. and makes corrections as needed.
  • Meets established productivity and quality standards with little or no supervision.
  • Gained extensive knowledge in data entry, analysis and reporting.

Medical Courier

Diligent Delivery System
08.2023 - 02.2024
  • Transported vital medical supplies with precision, ensuring timely deliveries to over 30 healthcare facilities. Optimized routes, reducing transit times and enhancing patient care.
  • Maintained meticulous records of deliveries and inventory, guaranteeing accuracy in supply chain management. Implemented a new tracking system, improving efficiency.
  • Coordinated seamlessly with healthcare providers and logistics teams to streamline delivery processes. Fostered strong relationships, enhancing communication and service quality.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Communicated with dispatch and customers for accurate delivery information.

Call Center Lead

MetroCare Services
07.2013 - 10.2017
  • Led call center operations, optimizing team performance and enhancing customer satisfaction. Implemented processes, resulting in reduced call times and improved resolution rates.
  • Monitored 100 calls a day for quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Drove key performance indicators through data-driven decision making. Achieved substantial improvements in first-call resolution and customer retention rates.
  • Fostered a cohesive team environment, promoting knowledge sharing and peer support. Coordinated cross-departmental initiatives to enhance overall service delivery.

Education

Associate of Applied Science - Psychology

University of Phoenix-Arizona
Dallas, TX
08.2025

Skills

  • Data Analysis
  • Communication Skills
  • Problem Solving
  • Audit preparation
  • Provider relations
  • Active listening

Timeline

Medical Courier

Diligent Delivery System
08.2023 - 02.2024

Provider Data Specialist

United Healthcare
11.2017 - Current

Call Center Lead

MetroCare Services
07.2013 - 10.2017

Associate of Applied Science - Psychology

University of Phoenix-Arizona

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