Bria Ross

• Oversaw daily store operations, encompassing customer service, inventory management, and staff scheduling.
• Managed daily store operations, including opening and closing procedures and cash handling, to ensure smooth workflow.
• Oversaw sales operations to guarantee customer satisfaction and maintain quality standards.
• Formulated strategies to drive sales and enhance profitability through targeted initiatives.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Audited incoming shipments against purchase orders to verify accuracy and quality standards were met.

• Developed strategies to maximize sales and profitability resulting in 6% sales
increase two years straight.

• Conducted vision tests to determine prescription needs for clients.
• Assisted customers in selecting appropriate eyewear and lens options.
• Collaborated with optometrists to ensure accurate prescriptions and fittings.
• Inspected finished eyeglasses for quality assurance and verified fit to ensure customer satisfaction.
• Organized and maintained inventory of frames and lenses to ensure availability and selection for customers.
• Processed eyewear orders and managed billing to enhance customer experience and streamline transactions.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.

• Managed and organized Doctor's schedule to ensure punctuality.
• Performed preliminary eye exams, including visual acuity tests and color vision tests.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Supervised daily store operations, managing opening and closing routines, inventory management, and stocking.
• Conducted training sessions for staff on new software programs to enhance operational efficiency.
• Monitored inventory levels and ordered supplies to ensure optimal stock availability.
• Delegated work to staff, setting priorities and goals.
• Efficiently managed patient information system.
• Prepared invoices for services rendered and collected payments from patients.

• Assisted optometrists in patient examinations and assessments.
• Operated diagnostic equipment to conduct vision tests and obtain accurate measurements.
• Educated patients on proper contact lens usage and effective eye care practices.
• Collaborated with team members to enhance clinic workflow and service delivery.
• Scheduled appointments for patients according to their needs and preferences.
• Maintained cleanliness and organization of the examination area and equipment.

• Maintained clean and organized checkout area to enhance customer experience.
• Assisted customers with product selection and inquiries on store offerings.
• Handled cash, credit, and digital payments securely during transactions.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Collaborated with team members to restock shelves and manage inventory.

• Assisted with scheduling appointments and maintaining the calendar for staff.
• Greeted patients warmly and directed them to appropriate services.
• Handled incoming calls and addressed inquiries professionally.
• Maintained confidentiality of patient information in compliance with regulations.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Maintained an organized filing system of paper documents and electronic files.
• Performed data entry tasks into various computer systems accurately and efficiently.