Bria Scott
Stone Mountain,GA
Summary
Highly motivated and accomplished individual seeking a challenging position as a director. With 5+ years of experience in managing retail operations, I have successfully led teams to achieve sales targets, improve customer satisfaction, and optimize store performance. Possessing strong leadership, communication, and organizational skills, I am confident in my ability to drive business growth and deliver exceptional results.
Overview
11
11
years of professional experience
Work History
Boutique Sales Director
LVRG
04.2024 - Current
- Managed store budget responsibly by monitoring expenses closely and making sound financial decisions regarding inventory purchases and staffing levels.
- Actively participated in community outreach initiatives, positioning the boutique as a socially responsible business within the local market.
- Optimized operational efficiency by implementing effective scheduling practices, ensuring adequate staffing during peak times while minimizing labor costs during slower periods.
- Provided regular feedback to staff members through performance evaluations, fostering professional growth and continuous improvement of the team''s capabilities.
- Drove revenue growth by identifying and capitalizing on emerging market trends, tailoring the boutique''s inventory to meet customer demand.
- Boosted brand visibility with targeted social media campaigns and engaging in-store events.
- Improved overall store performance by analyzing sales data, identifying areas for improvement, and implementing targeted action plans.
- Developed strong client relationships through personalized customer service, leading to increased repeat business.
- Increased boutique sales by effectively managing the sales team and implementing innovative marketing strategies.
Store manager
Hibbett Sports
02.2023 - 11.2024
- Oversaw daily operations of a high-volume retail store, managing a team of 20+ employees and consistently exceeding sales targets by 15%.
- Implemented effective inventory control measures, reducing stock loss by 20% and improving overall store profitability by 10%.
- Developed and executed strategic marketing campaigns, resulting in a 30% increase in customer footfall and a 25% rise in customer retention rates.
- Trained and mentored staff on sales techniques and customer service, resulting in a 15% improvement in average transaction value and a 95% customer satisfaction rating.
Patient Services Coordinator
PT Solutions
04.2021 - 12.2022
- Managed and coordinated patient schedules, ensuring efficient flow of appointments and minimizing wait times.
- Implemented and optimized electronic medical record systems, resulting in improved accuracy and timely retrieval of patient data.
- Collaborated with healthcare providers to develop and execute patient care plans, ensuring personalized and effective treatment.
- Conducted comprehensive insurance verification and authorization processes, facilitating seamless billing and payment procedures for patients.
Sales Associate
Nike
04.2021 - 10.2021
- Demonstrated exceptional customer service skills by providing personalized recommendations and resolving inquiries, resulting in a 20% increase in customer satisfaction ratings.
- Achieved and exceeded monthly sales targets by utilizing persuasive selling techniques and effectively upselling products, resulting in a 15% increase in overall store revenue.
- Developed and maintained strong relationships with clients through proactive communication and follow-up, resulting in a 30% increase in repeat customer sales.
- Collaborated with cross-functional teams to organize and execute successful promotional events, contributing to a 25% increase in foot traffic and brand awareness.
Store manager
Finishline
05.2014 - 04.2021
- Oversaw daily operations of a high-volume retail store, including inventory management, staff scheduling, and customer service, resulting in a 15% increase in sales revenue within the first year.
- Implemented effective merchandising strategies to optimize product placement and drive sales, resulting in a 10% improvement in overall store profitability.
- Developed and mentored a team of 20+ employees, providing ongoing training and feedback, resulting in a 20% reduction in staff turnover.
- Streamlined store procedures and implemented new POS system, resulting in a 25% decrease in transaction processing time and improved overall customer satisfaction.
Strength and Conditioning Intern
Greater Atlanta Christian School
01.2020 - 05.2020
- Optimized speed development through sprint drills, agility exercises, and acceleration work designed specifically for each sport''s demands.
- Collaborated with coaching staff to develop sport-specific training regimens for optimal results.
- Improved flexibility and mobility among athletes through targeted stretching routines and functional movement exercises.
- Promoted proper nutrition education for peak athletic performance, working closely with sports dietitians.
- Assisted in the design and execution of daily workouts, improving overall team fitness levels.
Recreation staff
Georgia State University
07.2018 - 05.2019
- Developed and implemented engaging recreational activities and programs for diverse age groups, fostering a enjoyable and inclusive environment.
- Supervised and ensured the safety of participants during recreational activities, effectively managing emergency situations and promoting a secure environment.
- Demonstrated excellent customer service skills by providing assistance and guidance to visitors, ensuring their satisfaction and enhancing their overall experience.
- Collaborated with team members to plan and execute special events and tournaments, resulting in increased participation and positive feedback from participants.
Education
Bachelor of Science - Health And Physical Education
Georgia State University
Atlanta, GA05-2020
Associate of Science - Health And Wellness
Georgia State Perimeter College
Clarkston, GA12-2018
Skills
- Merchandising
- Retail Merchandising
- Sales management
- Inventory control
- Customer service
- Scheduling
- Processing Payroll
- Human Resources
- Store Remodels
- Critical thinking
- Sales team leadership
- Decision-making
- Training and mentoring
- Customer engagement
- Cash handling
- Management
- Sales strategy implementation
- Coaching and mentoring
- Team supervision
Timeline
Boutique Sales Director
LVRG
04.2024 - Current
Store manager
Hibbett Sports
02.2023 - 11.2024
Patient Services Coordinator
PT Solutions
04.2021 - 12.2022
Sales Associate
Nike
04.2021 - 10.2021
Strength and Conditioning Intern
Greater Atlanta Christian School
01.2020 - 05.2020
Recreation staff
Georgia State University
07.2018 - 05.2019
Store manager
Finishline
05.2014 - 04.2021
Bachelor of Science - Health And Physical Education
Georgia State University
Associate of Science - Health And Wellness
Georgia State Perimeter College
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