Bria Scott
Fort Worth,TX
Summary
Results-driven professional with expertise in financial record management and customer service. Proven ability to maintain accuracy under pressure while managing complex tasks. Eager to leverage strong organizational skills and customer relations experience in a new field.
Overview
4
4
years of professional experience
Work History
Night Auditor/Front Desk Agent
WESTIN HOTEL by Marriott
Irving, TX
09.2025 - Current
- Enhanced guest experiences by providing warm welcomes and assistance.
- Coordinated room inventory with housekeeping to match occupancy rates accurately.
- Executed night audits for guest ledgers, resolving discrepancies efficiently.
- Handled phone inquiries to assist guests and answer questions promptly.
- Conducted nightly audits of financial transactions for accuracy and compliance.
- Oversaw front desk operations, ensuring smooth guest check-in and check-out processes.
Crew member
Tropical Smoothie Cafe
Mansfield, TX
03.2025 - 10.2025
- Ensured positive guest experiences through exceptional customer service practices.
- Processed transactions accurately and promptly using point-of-sale system.
- Prepared consistent smoothies and food items according to standardized recipes.
- Enhanced workflow efficiency during peak hours through team collaboration.
- Maintained cleanliness and organization of workstations to meet health standards.
- Managed front counter and drive-thru operations effectively.
Night Auditor/Front Desk Clerk
Fairfield Inn by Marriott
Arlington, TX
05.2024 - 09.2025
- Streamlined guest check-in and check-out, enhancing overall operational efficiency.
- Identified financial discrepancies through daily reports, recommending effective corrective measures.
- Balanced cash drawers and verified transactions during thorough nightly audits.
- Ensured room readiness and cleanliness by coordinating with housekeeping staff effectively.
- Maintained safety protocols by monitoring security systems throughout hotel premises overnight.
Server/Hostess
Cotton Patch Cafe, LLC
Arlington, TX
11.2023 - 06.2024
- Increased customer satisfaction by promptly resolving complaints, enhancing loyalty and retention.
- Boosted sales revenue through effective upselling techniques during peak dining hours.
- Managed multiple tables efficiently, ensuring exceptional service quality without delays.
- Collaborated with kitchen staff to guarantee timely delivery of well-prepared meals.
- Delivered outstanding customer service in a fast-paced dining environment, fostering positive experiences.
Emergency Dispatcher
COPS Monitoring
Lewisville, TX
12.2023 - 02.2024
- Enhanced emergency response efficiency by managing multi-line phone systems.
- Boosted communication accuracy through thorough quality assurance checks.
- Streamlined coordination with law enforcement for rapid emergency assistance.
- Ensured accurate record-keeping of all dispatch communications and incidents.
Shift Manager
Racetrac
Grand Prairie, TX
11.2022 - 10.2023
- Ensured efficient workflow through effective daily operations supervision.
- Enhanced service excellence by training and mentoring team members.
- Optimized stock levels by implementing inventory management strategies.
- Conducted performance evaluations to boost staff productivity and morale.
- Collaborated with management to establish operational policies and procedures.
- Created employee schedules to ensure adequate staffing during peak hours.
Key Holder
Oakley
Grand Prairie, TX
09.2022 - 12.2022
- Optimized store operations through effective staffing and resource management.
- Maintained stock levels by executing efficient inventory management processes.
- Increased customer engagement by enhancing visual merchandising strategies.
- Ensured transaction accuracy through diligent oversight of cash handling procedures.
- Supervised daily operations while effectively delegating tasks to store personnel.
Server/Shift Leader
Red Crab Juicy Seafood
Arlington, TX
03.2022 - 12.2022
- Enhanced customer satisfaction by supervising server team and maintaining service standards.
- Trained new staff on menu details and effective service techniques.
- Coordinated with kitchen staff for timely food delivery and quality assurance.
- Ensured compliance with health regulations, creating a safe dining environment.
- Built strong relationships with regular customers, enhancing loyalty and repeat visits.
- Fostered teamwork through recognition of outstanding performance and regular communication.
Education
Associate of Applied Science - Science
Cedar Valley College
Lancaster, TX12.2024
HS Diploma -
Lancaster High School
Lancaster, TX06.2016
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor/Front Desk Agent
WESTIN HOTEL by Marriott
09.2025 - Current
Crew member
Tropical Smoothie Cafe
03.2025 - 10.2025
Night Auditor/Front Desk Clerk
Fairfield Inn by Marriott
05.2024 - 09.2025
Emergency Dispatcher
COPS Monitoring
12.2023 - 02.2024
Server/Hostess
Cotton Patch Cafe, LLC
11.2023 - 06.2024
Shift Manager
Racetrac
11.2022 - 10.2023
Key Holder
Oakley
09.2022 - 12.2022
Server/Shift Leader
Red Crab Juicy Seafood
03.2022 - 12.2022
Associate of Applied Science - Science
Cedar Valley College
HS Diploma -
Lancaster High School