Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Bria Searight

Westerville,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An ambitious Psych student, career-focused and job seeking, pursuing flexible part-time employment with weekend and evening shift options.

Overview

4
4
years of professional experience

Work History

Assistant Manager

whit's new albany
New Albany, OH
08.2022 - Current
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Delegated work to staff, setting priorities and goals.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Resolved conflicts between team members in an effective manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Assigned work and monitored performance of project personnel.
  • Managed customer service inquiries and complaints in a timely manner.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Served as a liaison between staff members and senior management personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained up-to-date knowledge of company products and services.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Understood and followed oral and written directions.
  • Maintained schedule of class assignments to meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Associate

Old Navy
Columbus, OH
01.2021 - 06.2024
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted customers with product selection, sizing and styling.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers to determine wants or needs.
  • Developed trusting relationships with customers by making personal connections.
  • Computed purchases and received and processed cash or credit payment.
  • Processed transactions using a point-of-sale system.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Bagged or packaged purchases and wrapped gifts.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Collected payments and provided accurate change.
  • Tracked sales performance metrics to identify trends in the market place.
  • Described merchandise and explained use, operation and care.
  • Collaborated with others to discuss new opportunities.

Sales Associate

Bath & Body Works Inc.
Columbus, OH
12.2023 - 01.2024
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Assessed customer needs to provide assistance and information on product features.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers and provided exceptional customer service.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered store and merchandise questions and led customers to wanted items.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers to determine wants or needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Computed purchases and received and processed cash or credit payment.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Processed transactions using a point-of-sale system.
  • Bagged or packaged purchases and wrapped gifts.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Collected payments and provided accurate change.
  • Tracked sales performance metrics to identify trends in the market place.
  • Described merchandise and explained use, operation and care.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Used technology resources to assist customers in locating and selecting items.
  • Worked with fellow sales team members to achieve group targets.
  • Delivered products to customer locations on time.
  • Understood and followed oral and written directions.

Shift Leader

Dunkin Donuts & Baskin Robbins
Columbus, OH
06.2020 - 07.2021
  • Identified needs of customers promptly and efficiently.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Resolved customer complaints promptly and professionally.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Maintained positive working relationship with fellow staff and management.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Education

Associate of Arts - Psychology

Columbus State Community College
Columbus, OH
05-2026

Skills

  • Employee Performance Evaluations
  • Sales Monitoring
  • Product and Service Knowledge
  • Employee Scheduling
  • Operations Management
  • Recruiting and Interviewing
  • Task Delegation
  • Customer Relations
  • Business Development
  • Orientating and Training
  • Policy Administration
  • Marketing Knowledge
  • Consulting
  • Project Management Abilities
  • Staff Development
  • Workload Management
  • Project Management
  • Money Handling
  • Sales Growth
  • Team Motivation
  • Negotiation
  • Graphic and Media Design
  • Employee Engagement

Affiliations

  • Took lessons to play various kinds of instruments
  • Babysit family members under the age of 10

Languages

Spanish
Limited

Timeline

Sales Associate

Bath & Body Works Inc.
12.2023 - 01.2024

Assistant Manager

whit's new albany
08.2022 - Current

Sales Associate

Old Navy
01.2021 - 06.2024

Shift Leader

Dunkin Donuts & Baskin Robbins
06.2020 - 07.2021

Associate of Arts - Psychology

Columbus State Community College

Similar Profiles

CREATE PROFILE
Bria Searight