Bria Smith
Columbia ,MD
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
7
7
years of professional experience
Work History
Banquet Manager
The LAK Hotel
08.2021 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 200 plus-person events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Server Manager
Bus Boys And Poets
10.2021 - 08.2024
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Retail Manager
Forman Mills
08.2019 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Team Leader - Service Delivery
The Crab Crib
04.2017 - 05.2019
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Built and implemented training strategies to optimize team performance.
- Mentored new team members on sales software system operation.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Alleviated customer service needs with policy-appropriate solutions.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
Education
Some College (No Degree) - Business Administration
Coppin State College
Baltimore, MDHigh School Diploma -
Western Technology High
Catonsville, MD06.2017
Skills
- Server Systems
- Database Interface and Query Software
- Payroll Submission
- Server Improvements
- Training New Hires
- Organizing and Prioritizing
- Operating system management
- Team Training
Timeline
Server Manager
Bus Boys And Poets
10.2021 - 08.2024
Banquet Manager
The LAK Hotel
08.2021 - Current
Retail Manager
Forman Mills
08.2019 - 10.2021
Team Leader - Service Delivery
The Crab Crib
04.2017 - 05.2019
Some College (No Degree) - Business Administration
Coppin State College
High School Diploma -
Western Technology High
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