Bria Sweat
Charlotte,NC
Summary
Business operations professional with over 8 years of experience in analyzing performance and managing client portfolios to drive revenue growth in dynamic environments. Expertise in the travel industry, fostering high-value client relationships and implementing revenue-generating programs. Proficient in revenue analysis, pricing strategies, KPI reporting, forecasting, and process improvement to facilitate data-driven decision-making. Demonstrated success in collaborating with operations, finance, sales, and vendor partners to enhance efficiency and profitability.
Overview
9
9
years of professional experience
Work History
Operations Manager
Eastern Refrigeration Service
Charlotte, NC
11.2025 - Current
- Analyze revenue, service volume, technician utilization, and profitability trends to support operational and financial decision-making.
- Develop pricing estimates and proposals by evaluating labor, materials, freight, and vendor costs to maintain competitive margins.
- Monitor project costs and supplier pricing, identifying opportunities to improve profitability and control expenses.
- Create KPI reports on revenue, work order volume, productivity, and customer performance, providing actionable insights to leadership.
- Manage scheduling and capacity for a team of eight field technicians, optimizing resource allocation based on demand and project priorities.
- Partner with ownership, accounting, vendors, and customers to support pricing decisions, purchasing strategies, and operational planning.
- Oversee invoicing, accounts receivable/payable, purchasing, and inventory coordination to support accurate financial reporting and availability.
- Implement process improvements that increased reporting efficiency and supported more data-driven operational decisions.
Luxury Travel Consultant
Kensington Tours
Charlotte, NC
07.2025 - 11.2025
- Led discovery-style conversations with clients to uncover travel goals, budget parameters, and decision drivers, translating insights into tailored proposals.
- Designed and delivered customized proposals aligned with client budgets, ensuring competitive and accurate pricing recommendations.
- Acted as a trusted advisor, navigating complex logistics and payment workflows with accuracy, empathy, and clear communication.
- Partnered cross-functionally with sales, operations, and vendor teams to coordinate logistics and ensure seamless execution of client experiences.
- Met or exceeded sales targets through a consultative, relationship-first approach.
Destination Planner - The Hamptons
Inspirato
Charlotte, NC
08.2023 - 11.2024
- Managed multiple concurrent client travel programs autonomously, prioritizing competing demands while maintaining high service standards, operational efficiency, and on-time execution.
- Served as primary point of contact for vendors and partners, aligning on contracts, service standards, and timelines.
- Evaluated program requirements, budget constraints, and vendor pricing to support accurate cost planning and
informed decision-making. - Resolved traveler issues and managed special travel requests to enhance the traveler experience and maintain an average NPS of 92.
- Collaborated with cross-functional teams to ensure alignment between customer expectations, operational execution, and financial outcomes.
Personal Vacation Advisor
Inspirato
Charlotte, NC
05.2022 - 08.2023
- Managed a portfolio of 25-30 luxury travel accounts, leading clients through the consultative sales process from discovery to booking.
- Sold customized luxury travel experiences with an average booking value of $15K–$30K, aligning recommendations with client goals and budgets.
- Prepared proposals, generated quotes, evaluated pricing, and managed opportunities through the CRM sales pipeline.
- Built long-term client relationships through consultative selling, proactive follow-up, and personalized service, driving repeat business and referrals.
- Collaborated with internal teams and global partners to resolve issues and ensure a seamless client experience.
Senior Admissions Counselor - Harvard Business Analytics
2U
Charlotte, NC
03.2019 - 09.2021
- Conducted consultative discovery calls with prospective students, identifying career goals and recommending business analytics programs aligned with their needs.
- Guided prospective students through the admissions process, increasing completed applications by 20% and enrollment conversions by 15% through data-driven outreach and personalized follow-up.
- Hosted virtual information sessions and webinars, engaging prospective students and supporting lead generation through the enrollment process.
- Coached junior counselors on consultative selling, pipeline management, and goal-setting to improve team performance.
- Partnered with marketing and product teams to streamline application workflows, reducing processing time and improving the candidate experience.
Bilingual Traveler Support Specialist
EF Educational Tours
Denver, CO
10.2017 - 11.2018
- Addressed queries of existing and prospective travelers regarding educational tours and advantages of traveling with EF.
- Assisted travelers in key tasks, including missed flights, passport issues, mistakes in itinerary, and other last-minute problems.
- Collaborated for multiple tasks, including transportation, accommodations, and itineraries for international trips according to travelers' budgets, demands, and expectations.
- Exceeded individual sales goals by 46% through enhancing sales strategies.
Education
B.S. - International Business and Spanish
Appalachian State University
Boone, NC05.2017
Skills
- Travel Logistics Management
- Revenue Analysis
- Capacity Planning
- Data-driven Decision Making
- Operational Management
- Sales Forecasting
- Procurement Planning
- Inventory Procurement
- Stakeholder Communication
- Operational KPI Tracking
- Vendor & Supplier Relationship Management
- CRM Analytics
- Microsoft Excel
- Project Management
- Asana
- Data Visualization
- AI Tools
- Contract Negotiation
- Account Management
- Microsoft Office Suite
- Microsoft Excel (PivotTables, XLOOKUP/VLOOKUP)
- Salesforce
- CRM Systems
Timeline
Operations Manager
Eastern Refrigeration Service
11.2025 - Current
Luxury Travel Consultant
Kensington Tours
07.2025 - 11.2025
Destination Planner - The Hamptons
Inspirato
08.2023 - 11.2024
Personal Vacation Advisor
Inspirato
05.2022 - 08.2023
Senior Admissions Counselor - Harvard Business Analytics
2U
03.2019 - 09.2021
Bilingual Traveler Support Specialist
EF Educational Tours
10.2017 - 11.2018
B.S. - International Business and Spanish
Appalachian State University