Bria Taylor
Hampton,GA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Team Leader
Walmart
Hampton, GA
07.2025 - Current
- Supervised team operations to enhance workflow efficiency.
- Coordinated staff schedules to optimize coverage and meet service levels.
- Trained new associates on company policies and procedures.
- Resolved customer inquiries and escalated issues to improve customer satisfaction.
- Assisted in inventory management and stock replenishment processes.
Customer Service Representative
Customer Direct / Rational
Kansas City, Missouri
04.2024 - 08.2025
- • Responded to customer inquiries via email using the MAX platform, assisting larger companies with the• completion of work orders for Rational ovens.• Coordinated with service providers to obtain estimated arrival times for RSPs at designated service locations.
- Assisted customers with inquiries and product information for optimal service.
- Managed customer accounts and processed orders using company software.
- Resolved customer complaints efficiently through active listening and problem-solving.
Customer Service Representative
Tivly
Kansas City, Missouri
12.2024 - 06.2025
- • Assisted small business owners in obtaining competitive commercial insurance quotes from preferred providers.• Streamlined commercial insurance purchasing process, enhancing client experience and satisfaction.• Assessed client needs and proposed tailored insurance options, ensuring appropriate coverage for diverse business requirements.
- Assisted customers with inquiries and product selections.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database system.
Walgreens
Shift leader
Kansas City, Missouri
12.2019 - 06.2023
- • Supervised and trained team of cashiers, enhancing service quality and operational efficiency.• Conducted financial end-of-day reconciliation, ensuring accurate financial records and supporting operationalintegrity.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Head Cashier
Lowe’s
Kansas City, MO
03.2015 - 11.2018
- • Delivered exceptional customer service by addressing customer needs, offering product knowledge, and resolving issues efficiently.• Supervised and coached front-end associates, providing guidance and support to improve team collaboration and service quality.• Managed cash drawers by monitoring amounts and ensuring adherence to proper cash handling procedures.• Executed opening and closing duties for the front end, including preparing registers, stocking supplies, andreconciling cash.
- Managed cash register operations and ensured accurate cash handling procedures.
- Supervised cashier team, providing training and support for daily tasks.
- Processed customer transactions efficiently using point-of-sale systems.
Merchandiser
Driveline Retail
Grenville, MS
02.2014 - 02.2015
- Tracked and replenished products at multiple retail locations.• Prepared and installed advertising displays for manufacturers' products.
- Managed product displays to enhance customer engagement and drive sales.
- Coordinated inventory management to ensure stock availability and minimize shortages.
- Trained new team members on merchandising standards and best practices.
Education
Greenville High
Timeline
Team Leader
Walmart
07.2025 - Current
Customer Service Representative
Tivly
12.2024 - 06.2025
Customer Service Representative
Customer Direct / Rational
04.2024 - 08.2025
Walgreens
Shift leader
12.2019 - 06.2023
Head Cashier
Lowe’s
03.2015 - 11.2018
Merchandiser
Driveline Retail
02.2014 - 02.2015
Greenville High