Bria Thomas
Washington,DC
Summary
Dedicated Customer Service Representative focused on maintaining customer satisfaction and driving company success. Skilled in prioritizing tasks, multitasking, and achieving project goals.
Overview
16
16
years of professional experience
Work History
Fleet Service Agent
American Airlines
Alexandria, VA
12.2019 - Current
- Processed paperwork for incoming and outgoing aircrafts.
- Inspected and serviced aircrafts to ensure safety standards.
- Assisted in loading and unloading baggage from aircrafts.
- Ensured all cargo was properly secured on aircrafts.
- Conducted pre-flight inspections of the interior and exterior of the aircrafts.
- Communicated with other departments regarding flight information and schedules.
- Prepared reports detailing any issues or problems with the aircrafts.
- Provided customer service assistance to passengers boarding or disembarking planes.
- Monitored weather conditions and adjusted plans accordingly.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Followed company policies and procedures when handling hazardous materials.
Janitor
WMATA
Washington, DC
11.2018 - 03.2020
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
Mail Processing Clerk
USPS
Capitol Heights, MD
07.2017 - 11.2018
- Sorted and distributed incoming mail.
- Maintained records of outgoing mail items.
- Scanned documents into a digital format for archiving.
- Organized packages according to size and weight.
- Operated postage machines to affix stamps onto envelopes.
- Loaded mail bags onto trucks for delivery.
Manager
American Concierge
Washington, DC
04.2014 - 07.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Cashier/Pizza Maker
& Pizza
Washington, DC, USA
10.2014 - 03.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Office Assistant
National Institute of Health
Rockville, Maryland
06.2012 - 08.2013
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Performed data entry tasks into various computer systems accurately and efficiently.
Student Volunteer
Metropolitan Police Department
Washington, DC
01.2009 - 05.2012
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Assisted with data entry projects to update organizational databases.
Education
High School Diploma -
Central Senior High School
Capitol Heights05-2012
Some College (No Degree) -
University of District of Columbia
Washington, DCSkills
- Safety awareness
- File Maintenance
- Mail handling
- Customer Service
- Data Entry
- Time management
- Multitasking
- Microsoft Office
Accomplishments
- Customer Assistance
- Customer Interface
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow. Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
References
References will be provided upon request
Timeline
Fleet Service Agent
American Airlines
12.2019 - Current
Janitor
WMATA
11.2018 - 03.2020
Mail Processing Clerk
USPS
07.2017 - 11.2018
Cashier/Pizza Maker
& Pizza
10.2014 - 03.2015
Manager
American Concierge
04.2014 - 07.2017
Office Assistant
National Institute of Health
06.2012 - 08.2013
Student Volunteer
Metropolitan Police Department
01.2009 - 05.2012
High School Diploma -
Central Senior High School
Some College (No Degree) -
University of District of Columbia
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