Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Cashier

Bria Thomas

Oak Park,IL

Summary

Proven team leader and efficient multitasker, adept in POS system operations and customer service excellence, honed across roles at Olga’s Kitchen, McDonald's, and Wendy’s. Elevated customer satisfaction through effective communication and relationship building, demonstrating a strong work ethic and integrity. Skilled in cash drawer balancing and staff training, consistently ensuring operational excellence and compliance.

Overview

2
2
years of professional experience

Work History

Cashier

Olga’s Kitchen
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Crew Member

McDonald's
04.2024 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.

Crew Member/shift Lead

Wendy’s
11.2022 - 12.2023
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High School Diploma -

University High School Ferndale
2521 Bermuda St, Ferndale, MI 48220
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Basic Math Competence
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • POS system operations
  • Staff Training
  • Decision Making Aptitude
  • Daily Reporting
  • Loyalty Program Promotion
  • Regulatory Compliance
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Creative Thinking
  • Relationship Building
  • Team Leadership
  • Work Task Prioritization
  • Analytical Thinking
  • Training and mentoring
  • Microsoft Office
  • Interpersonal Communication
  • Attention to Detail
  • Policies and Procedures
  • Retail Operations

Accomplishments

    Elementary Mentoring program 1 cord)

Timeline

Crew Member

McDonald's
04.2024 - 05.2024

Cashier

Olga’s Kitchen
02.2024 - Current

Crew Member/shift Lead

Wendy’s
11.2022 - 12.2023

High School Diploma -

University High School Ferndale

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Bria Thomas