Summary
Overview
Work History
Education
Skills
Timeline
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Bria Wells

New Roads,LA

Summary

Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.

Overview

7
7
years of professional experience

Work History

Seasonal Beauty Advisor

Ulta Beauty
12.2024 - 01.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Graphic Designer

Self Employed
08.2022 - 10.2024
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.

Outreach Team/ CSR

Working Partnerships USA
03.2020 - 07.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Beauty Advisor

100% Pure Cosmetics
08.2019 - 03.2020
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.

Sales Associate

Macy's
10.2018 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Customer Service Representative

Startek INC
02.2018 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Dietary Aide

National Park Medical Center
09.2017 - 01.2018
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

Education

120-Hour TEFL Certification -

International Council For Online Educational Standards
Netherlands
06.2025

High School Diploma - undefined

Hot Springs Community School
Hot Springs, AR
06.2017

Skills

  • Effective communication in outreach
  • Proficient in ZenDesk
  • Customer chat support
  • Proficient in computer applications
  • Detail-oriented data management
  • Meticulous attention to specifics
  • GIMP proficiency
  • Digital image editing
  • Creative illustration
  • Cosmetic product knowledge
  • Customer service
  • Organization and multitasking
  • Team collaboration

Timeline

Seasonal Beauty Advisor

Ulta Beauty
12.2024 - 01.2025

Graphic Designer

Self Employed
08.2022 - 10.2024

Outreach Team/ CSR

Working Partnerships USA
03.2020 - 07.2022

Beauty Advisor

100% Pure Cosmetics
08.2019 - 03.2020

Sales Associate

Macy's
10.2018 - 07.2019

Customer Service Representative

Startek INC
02.2018 - 10.2018

Dietary Aide

National Park Medical Center
09.2017 - 01.2018

High School Diploma - undefined

Hot Springs Community School

120-Hour TEFL Certification -

International Council For Online Educational Standards

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Bria Wells