Bria White

• Assisted customers with installation configuration and troubleshooting, enhancing user experience.
• Troubleshot product issues across communication channels, ensuring timely resolutions and customer satisfaction.
• Collaborated with cross-functional teams to efficiently address complex customer inquiries.
• Utilized multiple CRMs to efficiently manage customer requests and implement troubleshooting steps.
• Identified product defects and reported findings to development team, facilitating prompt corrective actions.
• Maintained current knowledge of company products and services through participation in training sessions.

Delivered exceptional customer service through various communication channels, fostering positive client relationships.

• Directed incoming calls to appropriate departments, improving response times for client inquiries.
• Collaborated with hospitals, clinics, HVAC companies, and other service centers to address client needs.
• Coordinated with HVAC companies and apartment complexes to facilitate timely service delivery.
• Scheduled appointments and maintained calendars for multiple executives, streamlining daily operations.
• Handled confidential information with discretion, adhering to privacy standards and regulations.
• Ensured compliance with HIPAA standards in all communications and operations.
• Assisted employees with call-outs and updated return-to-work statuses following extended leaves.

• Assisted with unloading delivery trucks and organized stockroom layout for optimal product access.
• Stocked shelves and organized racks to maximize product availability and visibility.
• Maintained cleanliness and organization of stock areas to support smooth operations.
• Organized bins and shelves systematically to facilitate easy access to products.
• Operated pallet jacks to ensure safe transport of goods throughout facility.
• Trained new employees on stocking procedures and safety protocols for compliance.
• Engaged customers by providing timely assistance with product location and availability inquiries.

• Delivered technical support for customers facing challenges with company products, ensuring resolution and customer retention.
• Troubleshot hardware and software issues on Windows and Mac OS platforms, enhancing customer satisfaction.
• Resolved customer inquiries and issues efficiently and effectively.
• Tracked customer requests and solutions using CRM software to ensure timely follow-up.
• Maintained up-to-date knowledge of products and services offered by the company.
• Collaborated with internal teams to resolve escalated customer queries quickly.

• Assisted prospective students with enrollment questions and application procedures.
• Analyzed prospects' goals and education to assess program suitability for career paths.
• Facilitated communication between students and academic advisors, enhancing enrollment support.
• Guided prospects to appropriate queues for program-related inquiries to ensure timely responses.
• Managed student records and tracked enrollment progression using CRM software.
• Leveraged Excel, Salesforce, Outlook, and Microsoft Teams to optimize workflows.