Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Winslow

Atlanta,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

10
10
years of professional experience

Work History

Account Executive

AllStar Works
Atlanta , GA
02.2018 - Current
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Communicated between internal and external stakeholders, clients and vendors.
  • Identified customer needs to achieve service levels that met and exceeded expectations.
  • Executed successful sales strategies to convert leads into customers.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Presented product concepts and offerings to meet client specifications and preferences.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Gathered information from clients to secure accounts, verify payment and identify special requirements.

Customer Service Representative

Arise Platform
Atlanta , GA
01.2017 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

General Manager

Corso Coffee
Atlanta , GA
06.2014 - 03.2016
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Managed budget implementations, employee evaluations and contract details.

Education

Master Cosmetology -

Empire Beauty School - Kennesaw
Atlanta, GA
08.2012

High School Diploma -

West Lake Highschool
Atlanta, GA
05.2012

Skills

  • Complaint resolution
  • Appointment Scheduling
  • Data Entry
  • Goals and Performance
  • Customer Relations
  • Written and verbal communication
  • New business opportunities
  • Account oversight
  • Sales expertise
  • Staff Management
  • Lead Generation
  • Account management
  • Database Management
  • Product Knowledge

Timeline

Account Executive

AllStar Works
02.2018 - Current

Customer Service Representative

Arise Platform
01.2017 - 01.2018

General Manager

Corso Coffee
06.2014 - 03.2016

Master Cosmetology -

Empire Beauty School - Kennesaw

High School Diploma -

West Lake Highschool

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Bria Winslow