Dabriyah Gabrielle Hayes
Memphis,TN
Summary
- Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments.
- Professional team leader in lift operations, prepared for new challenge in field. Proven ability to manage lift operations effectively while ensuring safety and customer satisfaction. Known for strong collaboration skills and reliability, easily adapting to changing needs. Skilled in team management and operational safety, valued for proactive and dependable approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Kroger
04.2019 - 11.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Answered incoming calls promptly and professionally following established guidelines
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Lift Operations Lead
McKesson Corporation
11.2021 - Current
- Intervened when necessary to resolve disputes between customers or staff members concerning lift operations issues
- Compiled reports outlining operational performance of each lift based on time studies conducted throughout the season
- Assisted with the hiring and training of lift operators, ensuring they were well-versed in safety procedures and regulations
- Employee of the month 3 times in the past 2 years while working with McKesson Corporation
- Mitigated risk factors through diligent monitoring of weather conditions and making appropriate adjustments as needed.
- Streamlined lift operations for increased efficiency by implementing effective scheduling and staff allocation.
Data Entry Specialist WFH
Amazon
01.2022 - 06.2023
- Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete
- Understand how the role of the Document Processing consultant integrates within the larger framework of the organization and ensure the effective management of both incoming and outgoing work products
- Make necessary updates to client database to meet restrictive obligations
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
Material Handler
Fedex
02.2024 - 03.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Associate's Degree - Human And Social Services
Bryant And Stratton College
Getzville, NY06-2027
Skills
- Case management
- Crisis intervention
- Conflict resolution
- Data analysis
- Employee training
- Effective communication
- Active listening
- Critical thinking
- Problem resolution
- Accuracy and attention to detail
- Data collection
- Fast typing speed
Accomplishments
- Achieved empower points through effectively helping with task throughout the warehouse.
- Supervised team of 38 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Personal Protective Equipment (PPE) Usage Certification – Local safety organizations or employer-conducted training.
- Basic Rigging and Signalperson Training Certificate - Associated Training Services.
- First Aid, CPR, and AED Certification – American Red Cross or American Heart Association.
Languages
English
Native or Bilingual
Timeline
Material Handler
Fedex
02.2024 - 03.2024
Data Entry Specialist WFH
Amazon
01.2022 - 06.2023
Lift Operations Lead
McKesson Corporation
11.2021 - Current
Customer Service Cashier
Kroger
04.2019 - 11.2021
Associate's Degree - Human And Social Services
Bryant And Stratton College
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