BRI'A PETERS
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with a employer who's ready for a passionate worker and also to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
LEAD PATIENT HEALTH ADVOCATE
SOMATUS KIDNEY CARE
02.2022 - 07.2023
- Worked under the guidance of physicians and/or a nurse care manager.
- Followed-up with health management plans and goals.
- Established positive, supportive relationships with participants and provided feedback.
- Conducted an initial triage assessment to help align patients with the most appropriate program in accordance with program guidelines.
- Documented patient activities in the care coordination platform, including care plan activities conducted.
- Facilitated closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing.
- Conducted telephonic outreach to members within designated geographic area to introduce the Somatus program and encourage enrollment to build their patient caseload.
- Supported NP and RNCM care team members through facilitating in home telehealth visits with patients.
- Handled more than 30 daily inbound calls from health plan customers.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Cart Inspector
AMTRAK RAILROAD
04.2017 - 04.2021
- Conducted preventive maintenance procedures and basic repairs on equipment.
- Controlled track switches in rail yard to move between tracks and guide trains in right direction.
- Maintained optimal pressure levels for locomotives by monitoring and adjusting fuel and water levels.
- Observed trains in operation through curves to identify and resolve problems.
- Pulled or pushed track switches to reroute cars.
- Completed upkeep on rail yard and performed maintenance tasks on railcars.
- Inspected and securely fastened air hoses, journal boxes and handbrakes.
- Observed train signals along routes to verify meanings for engineers.
- Prioritized railcars to spot, switch and load by reviewing rail track list.
- Monitored trains in operation to detect problems such as smoking and dragging.
- Interpreted signals from other crew members to coordinate work activities.
Home Health Aide Coordinator
ALTERNATIVE COMMUNITY SERVICES INC.
01.2014 - 03.2017
- Provided patients with resources to facilitate referrals and respond to needs
- Assisted patient with the process of determining eligibility for services provided at the facility
- Followed legal and federal regulations by providing on-site training when needed for new staff members
- Delivered an exceptional level of service to each patient by listening to concerns and answering questions
- Monitored patient's condition by observing physical and mental hands and following up after ER visits and/or hospital discharge.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
High School Diploma -
Life Of Christ Christian Academy
New Orleans05.2014
Skills
- Empathy and Compassion
- Interpersonal Skills
- Attention to Detail
- Critical Thinking
- Healthcare Navigation
- Project Management
- Decision Making
- Case Management
- Active Listening
Timeline
LEAD PATIENT HEALTH ADVOCATE
SOMATUS KIDNEY CARE
02.2022 - 07.2023
Cart Inspector
AMTRAK RAILROAD
04.2017 - 04.2021
Home Health Aide Coordinator
ALTERNATIVE COMMUNITY SERVICES INC.
01.2014 - 03.2017
High School Diploma -
Life Of Christ Christian Academy
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