Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

BRIAHNA BRADSHAW

Lanham,MD

Summary

Dedicated Claims Generalist Associate with expertise in managing the claims process, coordinating vehicle repairs, and ensuring timely resolutions. Skilled in insurance claim evaluation, repair process management, and providing exceptional customer service. Known for strong analytical skills, attention to detail, and a customer-first approach. Passionate about optimizing repair cycles and enhancing customer satisfaction. Seeking to leverage my experience and contribute to the success of Progressive in a Managed Repair Representative role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Claims Generalist Associate

Progressive
Glen Burnie, MD
05.2024 - Current
  • Investigate and determine insurance coverage and liability for 50–120 claims per month, ensuring accuracy through thorough fact-gathering, policy review, and interviews with customers, claimants, and witnesses.
  • Manage 70+ active claims, consistently meeting service level expectations while independently handling a fast-paced workload.
  • Partner with appraisers and estimators to coordinate vehicle repairs, ensuring accurate damage assessments, reducing repair delays, and improving claim cycle efficiency.
  • Communicate clear expectations, timelines, and updates, contributing to a 90%+ customer satisfaction score and enhancing customer understanding of the claims process.
  • Deliver unfavorable news to frustrated or upset customers with empathy and professionalism, effectively managing difficult conversations and maintaining positive relationships.
  • Assist in fraud detection by identifying and escalating suspicious activities, reducing fraudulent claims, and supporting colleagues on complex cases by promoting best practices.
  • Deliver exceptional customer service by actively listening to concerns, staying informed on industry trends, regulations, and mentoring new team members.
  • Review policies to assess coverage levels, providing key insights for claim approvals or denials, while maintaining 100% compliance with company guidelines and legal standards.

Route Sales Manager

PepsiCo., Frito Lay
Capitol Heights, MD
09.2019 - Current
  • Initiated outbound sales calls to potential clients within assigned routes, effectively promoting the product offerings of a $4.1 billion company.
  • Leveraged an in-depth understanding of client relationships preferences to deliver tailored solutions for a multi-billion-dollar corporation.
  • Improved sales accuracy by 80%, optimizing product allocation for maximum efficiency in sales profits.
  • Expanded sales growth by 10%-15% in cross-selling opportunities by introducing new products.
  • Fostered strong relationships with clients along designated routes and implementing sales strategies acquiring a 25% increase in sales revenue.
  • Enhanced overall customer satisfaction for over 17 stores by addressing and resolving complaints promptly.
  • Facilitated and mentored 11 team members, fostering their growth and ensuring their success.
  • Regularly surpassed sales targets and key performance indicators (KPIs) through sales strategies and performance monitoring.
  • Utilized customer relationship management (CRM) software for tracking sales activities, managing leads, and updating client records.

Universal Banker

SunTrust
Upper Marlboro, MD
07.2018 - 06.2019
  • Achieved quarterly personal and branch sales goals by 15%-20% through strategic product offerings and adept relationship management.
  • Adeptly supported between 50 to 100 customers weekly in high-stress and complex interactions by employing active listening, problem-solving, and empathy skills.
  • Initiated 50 outbound sales calls weekly to prospective clients, introduce and promote innovative banking solutions.
  • Applied effective communication and conflict resolution techniques to promptly resolve customer issues, thereby ensuring high levels of satisfaction.
  • Ensured exceptional client experiences by efficiently managing both platform and teller tasks, maintaining seamless control over sales and service operations.
  • Consistently identified and seized opportunities, utilizing strong analytical strategies to enhance profitability.
  • Build and maintained strong client relationships, understanding their financial needs and delivering tailored banking solutions.
  • Proactively generated 5-8 new business opportunities weekly by engaging in proactive prospecting, leveraging client referrals, and fostering connections with teammates.
  • Managed over 150 local business and consumer client relationships by providing industry-leading service and overseeing sales functions for various financial products through attentive customer care and effective sales management.

Lead Teller

Wells Fargo Bank
Washington, DC
06.2016 - 06.2018
  • Strategically planned, budgeted, identified and referred sales opportunities to branch partners in financial services.
  • Collaborated with branch colleagues to develop and implement effective sales strategies.
  • Maintained 100% accuracy in balancing records, ensuring 2 successful yearly branch audits.
  • Collaborated with team members to preserve over 300 client investments, streamlined processes while optimizing both time and resources.
  • Supervised 3-5 tellers daily, providing coaching and training.
  • Overseen diverse financial transactions, supported with complex tasks, and approved exception transactions.
  • Effectively communicated the value proposition of banking services and products while staying updated on industry trends and product knowledge.

Education

Bachelor of Science - Business Administration

Bowie State University
Bowie, MD
05-2018

Skills

  • Microsoft Applications, Excel
  • Claims Management and Negotiation Skills
  • Insurance Adjusting and Estimating
  • Communication and Interpersonal Skills
  • Analytical and Problem-Solving
  • Attention to detail and accuracy
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Critical Thinking and Decision Making
  • Customer Service and Client Management
  • Data Analysis and Interpretation
  • Creativity and Innovation
  • Self-Motivation and Initiative

Certification

Adjuster 101 Certificate (Udemy), 2024

Education and Training

other

Timeline

Claims Generalist Associate

Progressive
05.2024 - Current

Route Sales Manager

PepsiCo., Frito Lay
09.2019 - Current

Universal Banker

SunTrust
07.2018 - 06.2019

Lead Teller

Wells Fargo Bank
06.2016 - 06.2018

Bachelor of Science - Business Administration

Bowie State University

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