Briahna Riley
St Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance with 10 + years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Aldi Grocery Store
Bellefontaine, MO
01.2022 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Front End Manager
Sam's Club
Chesterfield, MO
12.2021 - Current
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strong customer relations and effective customer service standards.
- Reviewed financial reports and trend forecasts.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Recorded financial transactions and performed account reconciliations.
Shift Lead Supervisor
Walgreens
Brentwood, MO
01.2018 - 12.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Customer Service Manager
Walmart
Maplewood, MO
02.2016 - 09.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Resolved customer complaints quickly to maintain customer satisfaction.
Recreation Center Supervisor
YMCA Of Greater St. Louis
Saint Louis, MO
08.2012 - 12.2016
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Developed positive and productive relationships with kids, parents and staff.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Planned, promoted and executed more than 10 + events each year.
Hotel Front Desk Supervisor
Hyatt Regency
Saint Louis, MO
08.2012 - 05.2016
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Oversaw day-to-day operations of 910 hotel rooms with staff of 10 Front Desk Agents.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
High School Diploma - Business Management
Clyde C Miller Career Academy High School
Saint Louis, MO05.2016
Skills
- Positive Attitude and Energetic
- Reliable and Punctual
- Multitasking and Prioritization
- Attention to Detail
- Cooperative Attitude
- Responsible
- Problem Solving
- Feedback Acceptance
- Adaptable and Flexible
- Microsoft Office
- Customer Relations
- Store Organization
- Hiring and Training
- Store Opening and Closing
- Team Building and Leadership
- Customer Service and Engagement
- Goals and Performance
- Inventory Counting
Timeline
Assistant Store Manager
Aldi Grocery Store
01.2022 - Current
Front End Manager
Sam's Club
12.2021 - Current
Shift Lead Supervisor
Walgreens
01.2018 - 12.2021
Customer Service Manager
Walmart
02.2016 - 09.2020
Recreation Center Supervisor
YMCA Of Greater St. Louis
08.2012 - 12.2016
Hotel Front Desk Supervisor
Hyatt Regency
08.2012 - 05.2016
High School Diploma - Business Management
Clyde C Miller Career Academy High School
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