Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briahna Ward

Stillwater,OK

Summary

Diligent Claims Processor versed in claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Overview

8
8
years of professional experience

Work History

Claims Processor

Highmark Health
05.2021 - 08.2024
  • Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Increased team productivity by leading training sessions on best practices for claims processing.

Contact Tracer

Express Employment
02.2020 - 05.2021
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Managed 30-50 outbound calls daily

Customer Service Representative

Loves Travel Stop
03.2016 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Coordinated with tow truck operators for quick vehicle recovery, minimizing traffic disruptions due to accidents or breakdowns.
  • Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.

Education

D.A Certification -

Platt College
Oklahoma City
02.2015

Skills

  • Claims
  • Professionalism and Ethics
  • Accuracy and Precision
  • Data entry proficiency
  • Medical terminology knowledge
  • Claims Processing Software
  • Route Planning
  • Customer Service
  • Stress Tolerance
  • Data Collection
  • Documentation accuracy
  • Training experience
  • Claims review

Timeline

Claims Processor

Highmark Health
05.2021 - 08.2024

Contact Tracer

Express Employment
02.2020 - 05.2021

Customer Service Representative

Loves Travel Stop
03.2016 - 12.2019

D.A Certification -

Platt College

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Briahna Ward