Briajah Anderson

• Resolved customer inquiries, complaints, and issues providing insightful solutions.
• Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
  Communicated with clients over phone, email and chat platforms.
• Worked closely with the team to meet or exceed service goals on a consistent
  basis.
• Documented all customer interactions and transactions accurately for future reference.
• Met and exceeded daily service quality and performance goals.

• Provided personalized assistance, addressing specific needs and ensuring a positive experience
• Answering incoming calls promptly, reducing wait times and delivering efficient service
• Maintaining accurate employee records and updated HR databases with sensitive information
• Coordinated interview scheduling, onboarding processes, and employee orientation activities
• Assisted with preparing HR documents, such as payroll updates, benefits enrollment forms and compliance reports
• Supported payroll processing by gathering necessary documentation.
• Assisted with employee benefits administration and inquiries.