BRIAN ACUNA
San Antonio,TX
Summary
Development professional, prepared to drive impactful projects and lead high-performing teams. Proven ability to align development strategies with business objectives, ensuring project success. Valued for collaborative spirit and adaptability, showing expertise in strategic planning and team leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Development Manager
NEXA Mortgage
08.2024 - Current
- Established strong relationships with cross-functional teams to ensure seamless collaboration and timely project completion.
- Implemented data-driven decision-making processes to prioritize feature development based on customer feedback and market trends.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Communicated with customers daily to request information and complete paperwork.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
Certified Notary Public
Self Employed Services
04.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns
- Reviewed customer applications closely to identify any opportunities for further development and revenue
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions
- Checked client identification to maintain compliance with state legal requirements
- Proofread and edited documents for accuracy and grammar
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance
- Drafted and executed notarial affidavits in accordance with applicable laws
- Updated journal with names and dates for permanent record
Consumer Loan Specialist
USAA Federal Savings Bank
01.2024 - 08.2024
- Maintained strict confidentiality of bank records and client information.
- Maintained accurate records of all loan documentation, supporting efficient audits and reporting processes.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Increased loan application approvals by carefully evaluating financial information and credit history.
Consumer Loan Processor - Temp
AFFCU
02.2023 - 07.2023
- Adapted swiftly to new software platforms, utilizing technology effectively to enhance productivity in loan processing tasks.
- Reduced loan processing time with effective communication between departments and clients.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Maintained accuracy in data entry, ensuring error-free loan applications for faster approvals.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
Senior Loan Processor
Interlinc Mortgage Services, LLC
02.2022 - 04.2022
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Utilized loan origination software to process and track loan applications.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Mortgage Loan Processor
Mr. Cooper
08.2021 - 03.2021
- Affirmed loan document accuracy to protect lenders from potential fraud
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility
- Handled any conditions sent from underwriting departments
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants
- Evaluated approvals against established bank and government lending standards
- Reviewed financial statements and contacted institutions and customers to clarify details
- Handled any conditions sent from underwriting departments
- Set up and completed loan submission packages
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Reviewed financial statements and contacted institutions and customers to clarify details
- Coordinated closing process with attorneys, title companies and government clerks
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Evaluated approvals against established bank and government lending standards
- Reviewed financial statements and contacted institutions and customers to clarify details
- Checked packages for appropriate documentation
- Provided quick turnaround times to maintain fast-paced schedule
- Processed loans within various departments to achieve timely, accurate and fair proceedings
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Prepared file for final clear-to-close by branch management
- Handled any conditions sent from underwriting departments
- Reviewed financial statements and contacted institutions and customers to clarify details
Senior Loan Processor
Loandepot
02.2017 - 06.2020
Mortgage Loan Processor
USAA Federal Savings Bank
09.2016 - 01.2017
Security Supervisor
Allied Universal Security Services
02.2016 - 09.2016
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor
- Recorded incident reports with detailed accounts of occurrences
- Oversaw team of security officers and managed scheduling and performance evaluations
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection
- Analyzed and investigated incidents alongside functional management and security supervisors
Customer Service Representative
JP Morgan & Chase
02.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Human Resources Specialist
United States Army
03.2014 - 10.2014
- Reviewed and screened applicant resumes to identify qualified candidates
- Oversaw and managed hiring process and assisted human resources
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
Cashier
HEB Grocery Store
08.2012 - 01.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
Education
Associate of Science - Mathematics
Northwest Vista College
San Antonio, TXHigh School Diploma -
Southwest High School
San Antonio, TXSkills
- Complaint Handling
- Federal Statutes
- Reading Comprehension
- Credit Applications
- Closing Documentation
- Loan Closing
- Loan Processing
- Coordination
- Encompass (Mortgage Software)
- Banking knowledge
Certification
Certified Notary Public
Timeline
Senior Development Manager
NEXA Mortgage
08.2024 - Current
Consumer Loan Specialist
USAA Federal Savings Bank
01.2024 - 08.2024
Consumer Loan Processor - Temp
AFFCU
02.2023 - 07.2023
Certified Notary Public
Self Employed Services
04.2022 - Current
Senior Loan Processor
Interlinc Mortgage Services, LLC
02.2022 - 04.2022
Mortgage Loan Processor
Mr. Cooper
08.2021 - 03.2021
Senior Loan Processor
Loandepot
02.2017 - 06.2020
Mortgage Loan Processor
USAA Federal Savings Bank
09.2016 - 01.2017
Security Supervisor
Allied Universal Security Services
02.2016 - 09.2016
Customer Service Representative
JP Morgan & Chase
02.2016 - 09.2016
Human Resources Specialist
United States Army
03.2014 - 10.2014
Cashier
HEB Grocery Store
08.2012 - 01.2014
High School Diploma -
Southwest High School
Associate of Science - Mathematics
Northwest Vista College
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