Brian Adkins
11599 Schwab Drive Parma, OH 44130
Summary
Driven claims specialist recognized for strong work ethic and initiative. Expertise in conducting thorough investigations and mentoring new employees, committed to enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
11.2024 - Current
- Provided top-notch customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
- Assisted customers during critical and stressful situations, while also delivering empathetic support and expediting solutions to get the safely back on the road.
- Conducted thorough investigations to gather necessary information for claim assessments.
- Managed a high-volume claims while consistently meeting metric deadlines and maintaining quality standards for claim submissions.
- Helped and continue to help enhance the total loss designee workflow, improving efficiency and reducing operational stress.
Claims Service Specialist
Allstate
11.2019 - 11.2024
- Managed complex claims processes, ensuring timely and accurate resolutions for policyholders.
- Provided exceptional customer service by promptly addressing concerns and communicating updates on claim status.
- Investigated, reviewed and verified basic to moderately complex insurance coverage and policy information.
- Served as an active mentor to new employees, supporting their development and success in the role.
- Assisted with medical billing data entry and coding for an international team during a 7 month period during the COVID pandemic when they were unable to work due to the restrictions.
Member Service Representative
North Royalton YMCA
09.2014 - 11.2019
- Facilitated membership enrollment processes, ensuring accurate documentation and compliance with policies.
- Helped facilitate multiple community and youth events that took place at the facility or at other nearby locations.
- Served as a youth sports coach, supporting team development and creating a positive and structured environment for young athletes.
- Functioned as a stand-in supervisor during evenings and weekends, maintaining operational oversight and accountability for functional branch operations.
Customer Service Specialist
Kohl's
03.2011 - 10.2018
- Handled returns, purchases, and customer inquires wile maintaining professionalism in a fast-paced environment.
- Trained new staff on company policies and customer service best practices, fostering team development.
- Served as the morning cash office specialist, responsible for balancing all registers and the store safe, preparing daily bank deposits, and ordering money for store operations.
- Acted a stand-in supervisor for front-of-store during periods when a primary supervisor was unavailable.
Education
Bachelor of Science - Education
University of Akron
Akron, Ohio12-2017
Skills
- Team building
- Results-driven
- Proactive
- Strong work ethic
- Goal-oriented
- High initiative
Accomplishments
- Selected to become a total loss designee after 6 months in the position due to strong performance and consistently high total loss metrics.
Timeline
Claims Generalist Associate
Progressive Insurance
11.2024 - Current
Claims Service Specialist
Allstate
11.2019 - 11.2024
Member Service Representative
North Royalton YMCA
09.2014 - 11.2019
Customer Service Specialist
Kohl's
03.2011 - 10.2018
Bachelor of Science - Education
University of Akron