Brian Aispuro
Omaha,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Life Claims Analyst II
Mutual of Omaha
03.2025 - Current
- Investigated and evaluated life insurance claims, determining coverage, liability, and settlement amounts to ensure compliance with company policies and regulations
- Responsible for analyzing death certificates, medical records, and policy data to detect potential fraud, prevent improper payments, and maintain legal and regulatory compliance.
- Investigated claims to identify potential fraudulent activity, stopped unauthorized payments, and coordinated with the legal team to initiate recovery of improperly disbursed funds.
- Directed claims negotiations within allowable limit of $99 999 and supported successful litigations for advanced issues.,
Customer Care Analyst II
Mutual of Omaha
12.2024 - 03.2025
- Managed agent and broker accounts for client life insurance policies, ensuring compliance and confidentiality while reviewing beneficiary changes on active policies
Customer Care Analyst I
Mutual of Omaha
12.2023 - 12.2024
- Managed customer accounts for POS payments and account changes, handling sensitive information and following procedures to ensure optimal resolutions
Cashier/Customer Service
Cubby's Convenience Store
06.2023 - 06.2024
- Managed transactions with customers using cash registers, scanned goods, ensured pricing accuracy, and collected payments in cash or credit during overnight shifts
Appointment Setter
Legacy Restoration and Construction L.L.C.
01.2023 - 09.2023
- Established rapport with potential clients, effectively scheduling appointments for consultations.
- Utilized CRM software to manage lead tracking and appointment confirmations.
Project Engineer
Giant Power Comm
05.2022 - 02.2023
- Prepared, scheduled, coordinated, and monitored assigned engineering projects to meet deadlines and quality standards
- Monitored compliance with codes, QA/QC policies, and performance standards, ensuring project adherence to specification
- Performed quality control of work (budget, schedule, plans, personnel performance) and reported regularly on project status
Gaming Associate
Blackstone Gaming, LLC
10.2020 - 05.2021
- Collected fees for services and games, managing over $50,000 in cash daily maintaining compliance with CA gambling laws.
- Managed gaming operations to ensure compliance with industry regulations and company policies.
- Trained new associates on gaming systems, enhancing team efficiency and performance.
Security Officer
South Coast Plaza
09.2019 - 10.2020
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Responded promptly to emergency situations, ensuring safety of patrons and staff.
- Conducted regular security patrols to maintain a visible presence and deter incidents.
Restoration Supervisor
Signal Restoration Services
07.2018 - 09.2019
- Supervised crew members on job sites, performing emergency services and contents restoration while adhering to company policies and procedures
- Packed customers' contents, conducted on-location and HVAC cleaning, deodorized facilities, and assisted with inventory and storage preparation
- Created and organized documentation for supply procurement, usage, scope of work, labor hours, work progress, timescale, and resolution reports
Technical Support
Conduent Call Center
07.2016 - 08.2017
- Provided technical support to end-users, addressing complex issues and ensuring timely resolution.
- Helped coordinate system set up, product enhancements, and general technical support.
- Provided technical support during critical incidents, promptly addressing issues to minimize service impact.
Welder's Apprentice
International Water Screens
11.2015 - 03.2016
- Operated welding equipment to assemble water screens per specifications.
- Assisted senior welders in executing complex projects, ensuring quality and safety standards.
- Maintained tools and equipment, promoting a safe and efficient work environment.
Crew Member
Carl's Jr
09.2013 - 04.2014
- Delivered exceptional customer service in high-volume fast food environment.
- Operated kitchen equipment and maintained cleanliness standards to ensure food safety compliance.
- Trained new crew members on operational procedures and customer service best practices.
Education
High School Diploma -
Wasco High School
Wasco, CA01-2014
Skills
- Interpersonal and written communication
- Policy interpretation
- Fraudulent claims investigation
- Team leadership
- Decision-making
- Project management
- Customer relationship management (CRM)
- Requests for information (rfis)
- Budget development
- Project forecasting
- Asset management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Life Claims Analyst II
Mutual of Omaha
03.2025 - Current
Customer Care Analyst II
Mutual of Omaha
12.2024 - 03.2025
Customer Care Analyst I
Mutual of Omaha
12.2023 - 12.2024
Cashier/Customer Service
Cubby's Convenience Store
06.2023 - 06.2024
Appointment Setter
Legacy Restoration and Construction L.L.C.
01.2023 - 09.2023
Project Engineer
Giant Power Comm
05.2022 - 02.2023
Gaming Associate
Blackstone Gaming, LLC
10.2020 - 05.2021
Security Officer
South Coast Plaza
09.2019 - 10.2020
Restoration Supervisor
Signal Restoration Services
07.2018 - 09.2019
Technical Support
Conduent Call Center
07.2016 - 08.2017
Welder's Apprentice
International Water Screens
11.2015 - 03.2016
Crew Member
Carl's Jr
09.2013 - 04.2014
High School Diploma -
Wasco High School