Brian Alaniz
Parlier,CA
Summary
Accomplished Department Manager at Walamrt, adept in order management and fostering team collaboration, significantly enhanced customer satisfaction through strategic inventory control and process optimization. Skilled in vendor management and business development, consistently achieved company objectives by minimizing waste and promoting a professional work environment.
Overview
12
12
years of professional experience
Work History
Associate Customer Experience Manager
Macy's
09.2023 - 10.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Department Manager
Walamrt
02.2013 - 09.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Skills
Order management
Timeline
Associate Customer Experience Manager - Macy's
09.2023 - 10.2024
Department Manager - Walamrt
02.2013 - 09.2024
Parlier High School - ,
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