Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Albert

Poughkeepsie,NY

Summary

Ambitious chef and restaurant owner with proven track record of 15+ years, creating successful food service operations. Experience in training front of house staff in fine dining, hospitality and creating a welcoming atmosphere. Seeking to utilize proficiencies in a full-time position, enhancing the client experience, executing and maintaining quality control. Looking to share knowledge in coordinating all the key elements involved with dining and hospitality. Detail-oriented with strong social and organizational skills.

Overview

2025
2025
years of professional experience

Work History

Guest Service Representative

Olympia Hospitality - The Heartwood at Vassar
06.2024 - Current
  • Greeted guests upon arrival and ensured a seamless check-in process
  • Provided information about the hotel's amenities, services, and local attractions
  • Responded promptly to guest inquiries via phone, email, or in person
  • Handled reservations, cancellations, refunds and modifications accurately and efficiently
  • Processed payments and maintained accurate records of guest transactions
  • Addressed guest concerns and resolved issues promptly to ensure satisfaction
  • Provided exceptional customer service to enhance the overall guest experience
  • Kept abreast of developments in the hospitality industry and participated in training programs as required
  • Maintained high level of professionalism and discretion when dealing with guests
  • Conducted regular room inspections to verify compliance with housekeeping standards
  • Addressed customer feedback and complaints to maximize satisfaction
  • Collaborated with housekeeping to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction
  • Self-motivated, with a strong sense of personal responsibility

Director of Food and Beverage

Otis Ridge Ski Area
12.2022 - 03.2024
  • Oversaw kitchen operations by negotiating prices with vendors, identifying process inefficiencies, and reducing payroll, and operational costs
  • Supported hospitality management by updating location decor, planning unique guest experiences, and scheduling staff shifts to ensure high customer satisfaction ratings
  • Balanced registers, reconciled transactions, and deposits
  • Interviewed, selected, trained, and supervised staff

Chef /Restaurant Owner

Old Chatham Country Store & Cafe
11.2002 - 05.2022
  • Owned and operated independent upscale 60 seat restaurant
  • Coached, supported and developed standards with skills cultivated at Citibank
  • Hosted guests, some VIP, or celebrity, with high degree of respect for privacy
  • Maintained reservations, social media and customer requests, cultivated strong client relationships
  • Led restaurant menu and interior design, resulting in increased customer satisfaction and profits

Personal Assistant to Retired CEO of Citibank

Confidential
  • Served as point of contact between clients and staff for 8 properties
  • Created profiles on executives, personalizing guests experiences and elevated hospitality standards
  • Coordinated international and domestic travel logistics and displayed absolute discretion in handling confidential information

Personal Chef to CEO of Citibank

Citibank
  • Supported hospitality requirements of Citibank CEO for entertaining onboard the Gulfstream IV
  • Secured high quality provisions while traveling domestically and internationally, maintaining food, wine cellar and alcohol inventories
  • Managed design, outfitting, and installation of new kitchens, and facilitated training for incoming CIA staff on our fleet of corporate jets

Education

Food Protection Manager Certification. Exp. 9/28

ServeSafe

New York Certification. Exp 4/27

TIPS

Associate of Science - Culinary Arts

Culinary Institute of America
Hyde Park, NY
11.1994

Skills

  • Property Management Systems, Maestro and Revinate
  • Point of Sale (POS) Maitre D, Future Pro, Square, SpotOn and Heartland system operations
  • Passion for elevating guest satisfaction
  • Reliability
  • Multitasking Abilities
  • Attention to Detail
  • Problem-solving aptitude
  • Payment processing

Timeline

Guest Service Representative

Olympia Hospitality - The Heartwood at Vassar
06.2024 - Current

Director of Food and Beverage

Otis Ridge Ski Area
12.2022 - 03.2024

Chef /Restaurant Owner

Old Chatham Country Store & Cafe
11.2002 - 05.2022

Personal Assistant to Retired CEO of Citibank

Confidential

Personal Chef to CEO of Citibank

Citibank

Food Protection Manager Certification. Exp. 9/28

ServeSafe

New York Certification. Exp 4/27

TIPS

Associate of Science - Culinary Arts

Culinary Institute of America

Similar Profiles

CREATE PROFILE
Brian Albert