Brian Albert
Poughkeepsie,NY
Summary
Ambitious chef and restaurant owner with proven track record of 15+ years, creating successful food service operations. Experience in training front of house staff in fine dining, hospitality and creating a welcoming atmosphere. Seeking to utilize proficiencies in a full-time position, enhancing the client experience, executing and maintaining quality control. Looking to share knowledge in coordinating all the key elements involved with dining and hospitality. Detail-oriented with strong social and organizational skills.
Overview
2025
2025
years of professional experience
Work History
Guest Service Representative
Olympia Hospitality - The Heartwood at Vassar
165 College Avenue, Poughkeepsie, New York 12604
06.2024 - Current
- Greeted guests upon arrival and ensured a seamless check-in process
- Provided information about the hotel's amenities, services, and local attractions
- Responded promptly to guest inquiries via phone, email, or in person
- Handled reservations, cancellations, refunds and modifications accurately and efficiently
- Processed payments and maintained accurate records of guest transactions
- Addressed guest concerns and resolved issues promptly to ensure satisfaction
- Provided exceptional customer service to enhance the overall guest experience
- Kept abreast of developments in the hospitality industry and participated in training programs as required
- Maintained high level of professionalism and discretion when dealing with guests
- Conducted regular room inspections to verify compliance with housekeeping standards
- Addressed customer feedback and complaints to maximize satisfaction
- Collaborated with housekeeping to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction
- Self-motivated, with a strong sense of personal responsibility
Director of Food and Beverage
Otis Ridge Ski Area
195 Monterey Road, Otis Mass. 01253
12.2022 - 03.2024
- Oversaw kitchen operations by negotiating prices with vendors, identifying process inefficiencies, and reducing payroll, and operational costs
- Supported hospitality management by updating location decor, planning unique guest experiences, and scheduling staff shifts to ensure high customer satisfaction ratings
- Balanced registers, reconciled transactions, and deposits
- Interviewed, selected, trained, and supervised staff
Chef /Restaurant Owner
Old Chatham Country Store & Cafe
639 Albany Turnpike, Old Chatham, New York 12136
11.2002 - 05.2022
- Owned and operated independent upscale 60 seat restaurant
- Coached, supported and developed standards with skills cultivated at Citibank
- Hosted guests, some VIP, or celebrity, with high degree of respect for privacy
- Maintained reservations, social media and customer requests, cultivated strong client relationships
- Led restaurant menu and interior design, resulting in increased customer satisfaction and profits
Personal Assistant to Retired CEO of Citibank
Confidential
Confidential
- Served as point of contact between clients and staff for 8 properties
- Created profiles on executives, personalizing guests experiences and elevated hospitality standards
- Coordinated international and domestic travel logistics and displayed absolute discretion in handling confidential information
Personal Chef to CEO of Citibank
Citibank
399 Park Avenue, New York, New York
- Supported hospitality requirements of Citibank CEO for entertaining onboard the Gulfstream IV
- Secured high quality provisions while traveling domestically and internationally, maintaining food, wine cellar and alcohol inventories
- Managed design, outfitting, and installation of new kitchens, and facilitated training for incoming CIA staff on our fleet of corporate jets
Education
Food Protection Manager Certification. Exp. 9/28
ServeSafe
New York Certification. Exp 4/27
TIPS
Associate of Science - Culinary Arts
Culinary Institute of America
Hyde Park, NY11.1994
Skills
- Property Management Systems, Maestro and Revinate
- Point of Sale (POS) Maitre D, Future Pro, Square, SpotOn and Heartland system operations
- Passion for elevating guest satisfaction
- Reliability
- Multitasking Abilities
- Attention to Detail
- Problem-solving aptitude
- Payment processing
Timeline
Guest Service Representative
Olympia Hospitality - The Heartwood at Vassar
06.2024 - Current
Director of Food and Beverage
Otis Ridge Ski Area
12.2022 - 03.2024
Chef /Restaurant Owner
Old Chatham Country Store & Cafe
11.2002 - 05.2022
Personal Assistant to Retired CEO of Citibank
Confidential
Personal Chef to CEO of Citibank
Citibank
Food Protection Manager Certification. Exp. 9/28
ServeSafe
New York Certification. Exp 4/27
TIPS
Associate of Science - Culinary Arts
Culinary Institute of America
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