Brian Alexander
Olathe,KS
Summary
Analytical IT Leader skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Complex problem-solver skilled in developing proposals, integrating technologies, and managing projects. Manage complex technology and infrastructure projects at scale. Preference towards leading startup companies, establishing sustainability, repeating automated processes, and mentoring brilliant teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Automation and Process Consultant
Homeward Health
San Mateo, CA
03.2025 - Current
- Collaborated with stakeholders to develop solutions that meet the needs of the organization.
- Performed root cause analysis to identify underlying issues in existing processes.
- Recommended strategies for automating manual tasks or replacing outdated technologies.
- Led process improvements while mentoring others to improve processes.
- Developed and implemented process improvement initiatives to optimize operational efficiency.
- Developed standard operating procedures (SOPs) and trained staff on best practices.
- Created detailed documentation of business processes, including diagrams, flowcharts, and written descriptions.
Director of Information Technology
Brightline
San Mateo, CA
05.2023 - 02.2025
- Developed and implemented an IT strategy to align with the organization's overall business objectives.
- Conducted research on emerging technologies to identify areas of improvement in existing infrastructure.
- Created policies and procedures for system access, usage, security, backup and recovery, disaster recovery plans, and other related activities.
- Monitored performance metrics, such as system uptime, response times, and throughputs.
- Performed regular system audits to ensure that data integrity and security protocols are followed.
- Reviewed vendor contracts related to IT services including cloud hosting providers.
- Documented all changes made to the IT environment, including hardware and software upgrades, or modifications.
- Collaborated closely with other departments, such as Legal, Privacy, People, and Finance, when implementing new technologies.
- Developed and implemented short- and long-term technology programs to determine performance measurements, outcomes, and investment needs.
- Developed project metrics to follow system build-out progress.
Senior Manager, IT Operations and Security
Brightline
San Mateo, CA
09.2021 - 05.2023
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Created detailed reports on project progress for senior management review.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Developed and led process improvements to optimize operations and reduce costs.
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Worked cross-functionally with marketing, sales and finance departments.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
IT Manager
Teladoc Health
Chicago, IL
11.2020 - 09.2021
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
- Streamlined decision support reporting process by tailoring methodologies and meeting compliance requirements through implementation of [Type] initiative.
- Created centralized management capability by integrating OneLogin as the company's identity & access management software application.
- Migrated all systems and applications from legacy business Okta environments into OneLogin.
IT Manager
Livongo Health Inc.
Chicago, IL
01.2019 - 11.2020
- Kept projects on-task 95% of the time and proactively controlled budgets, sprints, and scopes.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Devised implementation plans, including cost-benefit and ROI analysis.
- Oversaw security control and IT Operations projects, including requirements analysis, risk assessment, OKR management and stakeholder relations.
- Managed office expansions in the Chicago and Denver Offices. During expansions, worked with general contractors to implement white noise, security systems, and Meraki network architecture.
- Performed quarterly and annual system maintenance by handling security verifications of all systems and processes.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
- Analyzed financial data, developed budget and managed expenditures for technology services.
- Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
- Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
- Streamlined established processes by implementing client and employee feedback.
- Connected with customers quarterly to relate any system changes and integrate customer feedback into improvement processes.
IT Lead
Livongo Health Inc
Chicago, IL
01.2017 - 01.2018
- Monitored team progress and enforced deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Assembled complex components after careful review of project specifications and directions.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Interviewed, hired and trained new quality customer service representatives.
Sr IT Systems Engineer
Livongo Health Inc
Chicago, IL
02.2015 - 12.2016
- Gathered and evaluated business requirements for diverse range of projects.
- Managed in-building office move from 28th to 34th floor (network, infrastructure, storage room build out, and desk management).
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Developed procedures and standards for document control and aided in implementation.
- Planned, implemented and integrated updated system-oriented projects.
- Suggested initiatives to improve remote access performance, including software and hardware upgrades.
- Performed root cause analysis and created corrective action strategies to mitigate risks.
- Streamlined procedures by automating arduous tasks to increase efficiency.
- Studied network security logs to identify and eliminate outside and internal threats.
Systems Engineer II
NBOME
Chicago, IL
09.2014 - 02.2015
- Identified and resolved bottlenecks and hardware issues through troubleshooting techniques.
- Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
- Identified departmental needs and suggested technical direction enhancements.
- Modeled detailed simulations of proposed systems to detect potential bottlenecks and faults without escalating development costs.
- Analyzed customer and stakeholder needs, generated requirements, performed functional analyses and implemented requirements management plans.
- Maintained strong knowledge of interfaces and regulatory guidelines through continuous training and education.
- Designed, implemented and deployed infrastructure systems across company networks.
- Collected, analyzed and reported product technical performance measures and key performance parameters.
- Implemented disaster recovery protocols to keep enterprise applications running smoothly.
- Wrote technical documentation for use in training manuals and support materials.
IT Project Manager
Magid Glove & Safety
Chicago, IL
04.2014 - 09.2014
- Managed IT projects and installed and implemented Managed Engine asset management and helpdesk ticketing systems.
- Outlined work plans, assessed resources and determined timelines for projects.
- Designed, engineered and supported various IT projects as key technical resource.
- Executed proof of concept implementations to validate product feasibility.
- Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
- Trained staff to recognize and avoid cyber attacks.
- Updated network systems to support confidential company operations and eliminate hacking ability.
- Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
System Engineer
Law Bulletin
Chicago, IL
02.2010 - 02.2014
- Provided needs assessment, systems analysis, troubleshooting and resolution.
- Employed critical-thinking skills, excellent judgement, creativity and innovation in solving problems.
- Maintained various types of computer equipment, including servers, software and operating systems.
- Planned, implemented and integrated updated system-oriented projects.
- Increased automated job count, including server reboots and database clean-up.
- Developed, implemented and managed IT processes to encourage regulatory compliance.
- Promoted proactive risk management through security risk assessment and compliance programs.
- Provided exemplary helpdesk service and support to assist customers.
- Spearheaded server infrastructure development, quality control, staging and production operations.
- Managed IT governance, risk and regulatory compliance.
- Implemented and monitored policies, processes and procedures for governance of information technology and security for [Type] operations.
Executive Desktop Support
Grainger
Vernon Hills, IL
07.2005 - 01.2010
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Established continuous improvement initiatives to achieve KPIs.
- Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
- Drove customer satisfaction to [Number]%.
- Served as level-three support escalation point for [Number]-member distributed support staff.
- Developed and managed third-tier resolution process to resolve issues originating from customer retention team.
- Upgraded laptops/desktops, improving speed and performance.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Organized repair and replacement of PC components and systems.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
- Responded to support tickets within 5 minutes to improve customer service.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Improved relationships with training organizations and school by remedying hardware and software issues with computers and various language labs.
Desktop Support Engineer
GE Healthcare
Wauwatosa, WI
11.2004 - 07.2005
- Documented and updated technical procedures, user guides, and policies for desktop support.
- Performed server patching activities using Windows Server Update Services.
- Participated in IT projects related to desktop support services.
- Provided training to end-users on basic usage of computer applications.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
Field Service Engineer
Advanced Business Networks
Mundelein, IL
03.2002 - 11.2004
- Assisted with the development of training materials.
- Provided technical support to customers via telephone, email and remote assistance.
- Trained end-users on new technologies and systems to enhance their understanding and efficiency.
Education
Bachelor of Arts - Business Management
Governors State University
06.2001
Skills
- Risk mitigation planning
- Team collaboration
- Quality Assurance
- Documentation management
- Security improvements
- Infrastructure planning
- Agile work processes
- Communication
- Team building
- Reliable and trustworthy
- Project Management
- Data Analytics
- Cybersecurity
- Information Technology Management
- Information Security
- IT service delivery
- Self Motivation
- Project Planning
- Project Coordination
Accomplishments
- Recognized as Livongo's 1H 2018 Excellence Award winner for outstanding performance and team contributions.
Experience
["Installation, Maintenance, and Repair Workers, All Other"],["Computer User Support Specialists"],[],["Computer Systems Engineers/Architects"],["Information Technology Project Managers"],[],[],[],["Computer and Information Systems Managers"],["Computer and Information Systems Managers"]
Certification
- Security+
- MCP
- Server+
- Network+
- A+
Education and Training
other
Timeline
IT Automation and Process Consultant
Homeward Health
03.2025 - Current
Director of Information Technology
Brightline
05.2023 - 02.2025
Senior Manager, IT Operations and Security
Brightline
09.2021 - 05.2023
IT Manager
Teladoc Health
11.2020 - 09.2021
IT Manager
Livongo Health Inc.
01.2019 - 11.2020
IT Lead
Livongo Health Inc
01.2017 - 01.2018
Sr IT Systems Engineer
Livongo Health Inc
02.2015 - 12.2016
Systems Engineer II
NBOME
09.2014 - 02.2015
IT Project Manager
Magid Glove & Safety
04.2014 - 09.2014
System Engineer
Law Bulletin
02.2010 - 02.2014
Executive Desktop Support
Grainger
07.2005 - 01.2010
Desktop Support Engineer
GE Healthcare
11.2004 - 07.2005
Field Service Engineer
Advanced Business Networks
03.2002 - 11.2004
Bachelor of Arts - Business Management
Governors State University
Similar Profiles
Lacie BanksLacie Banks
Senior Engagement Specialist at Homeward HealthSenior Engagement Specialist at Homeward Health
Altrovise HuntleyAltrovise Huntley
Member Services Specialist at Homeward HealthMember Services Specialist at Homeward Health
Angela RobinsonAngela Robinson
Patient Service Specialist at Homeward HealthPatient Service Specialist at Homeward Health