Business-focused IT strategies leader and a technology thought partner with more than 20 years of overseeing world-class operations supporting ambitious business goals for publicly traded and privately held corporations. Change agent who pushes to evolve IT function from reactive to progressive. Proven ability of completing two record-time ERP implementations resulting in major savings while securing millions of dollars in licensing discounts through negotiation. A subject matter expert on A/I, ERP, mobile technologies, DevOps, social media, analytics, and cloud technology platforms. Pursuing an opportunity to lead and develop a team as head of an IT program in any industry.
In support of this 4-billion-dollar construction Union create an IT Organization with a mindset of innovation & continuous improvement to adapt to changing business and technology landscape. Create 3-year digital strategy aligned to business objectives and geared towards streamlined business processes. Through collaboration and coordination with senior business stakeholders execute complex digital transformation initiatives. Turn IT and shadow IT into a culture of grassroots innovation to address workflow bottlenecks. Foster a culture of innovation and continuous improvement across the technology teams and constantly explore cost effective ways to improve the execution of engineering activities
• Boost revenue by 25% through implementation of advanced platform for membership, billing, and dues
• Improve AR process by developing mobile apps for members to pay their dues and other fees
• Develop paperless billing resulting in annual savings of $250,000 per year
• Implement Robocall platform that reduces run time from 3 days to 3 minutes resulting in annual savings of $75K per year
• Implement self-learning cyber defense system that uses AI to respond to any form of cyber-attacks in less than 3 seconds
• Reduce capital expenditures by $1.5M by revamping, consolidating, and integrating IT & Telecom Infrastructure
• Introduce hybrid cloud, using mix of on-premises, private cloud, and public cloud services
In partnership with functional executives, headed transformation initiative to streamline and simplify business processes via adoption of industry best practices and single instance of electronic health platform. Defined technology roadmap for all platforms to provide innovative, scalable, secure infrastructure & applications services via globally defined standards. Executed global data center and network outsource program to provide high availability, reliability and address compliance & security concerns. Built a high performing team armed with skills, processes, & tools required to support all infrastructure, application development, security, and end user support services
• Implemented Electronic Health Record (EHR) platform for behavioral health in record time resulting in $1M cost avoidance, and secured $125,000 subscription discount through tenacious negotiation
• Built/deployed web based executive dashboard with real-time business metrics from across organization
• Reduced IT expenses by $500,000 annually through introduction of private cloud and advanced virtualization platforms
• Renegotiated contract with MPLS cloud provider resulting in $130,000 annual savings
Brought in to drive resident services, optimize systems and reduce the total cost of ownership
• Revamped ailed IT Infrastructure in record time by introducing high-availability private and public cloud platforms
• Boosted revenue by 30% through implementation of advanced EHR, CRM, and POS platforms providing key benefits for sales, marketing, service and other teams.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols
• Increased company growth through collaboration with sales and marketing departments
• Established, repaired and optimized networks by installing wiring, cabling and devices
• Employed optimal safety practices to reduce worksite complaints and hazards
Lead global team responsible for all application development, maintenance, and transformation programs across HR, Legal, Finance, Supply Chain, Marketing and Operations supporting 80,000 teachers. Led end-to-end service delivery of Enterprise Shared Services, including Web, Content & Collaboration Services. Guided global team through organization and technology transformation combining previously siloed teams to ensure alignment of all development and application sustainment activities.
• Set and administered $4M yearly budget with no overages
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
• Led development of business operation processes and policies
• Prioritized and allocated valuable resources to meet business targets
• Built transaction level data warehouse that tracked several thousand customer shopping and learning histories
• Oversaw 12-week project to replace legacy systems with Oracle 12.2.8 ERP solution
Lead global team responsible for all application development, maintenance, and transformation programs across HR, Legal, Finance, Supply Chain, Marketing and Operations supporting 80,000 teachers. Led end-to-end service delivery of Enterprise Shared Services, including Web, Content & Collaboration Services. Guided global team through organization and technology transformation combining previously siloed teams to ensure alignment of all development and application sustainment activities.
• Set and administered $4M yearly budget with no overages
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
• Led development of business operation processes and policies
• Prioritized and allocated valuable resources to meet business targets
• Built transaction level data warehouse that tracked several thousand customer shopping and learning histories
• Oversaw 12-week project to replace legacy systems with Oracle 12.2.8 ERP solution
Budgeting
Business Development
Negotiation
Financial Management
Staff Management
Flexible and Adaptable
Decision-Making
Problem-Solving
Cloud computing
ERP solutions
PLM solutions
CRM solutions
· Cloud Computing
· Written Communication
ITIL V5
THE AMERICAN MANAGEMENT ASSOCIATION
CCNA
ITIL V5