Brian Alvarado
Victoria,TX
Summary
Self-motivated, goal oriented, and well organized.
Detail oriented, highly motivated.
Efficient and honest
Ability to work well and communicate effectively.
Reliable, responsible and willing to start immediately.
Overview
16
16
years of professional experience
Work History
Services Advisor
Port Lavaca Dodge Chrysler Jeep Ram
06.2021 - Current
- Developed and implemented customer service strategies to enhance client satisfaction and retention.
- Analyzed service processes, identifying areas for improvement and driving efficiency initiatives.
- Trained and mentored junior staff on best practices in service delivery and customer engagement.
- Collaborated with cross-functional teams to streamline operations and optimize resource allocation.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Streamlined service processes for increased efficiency and improved customer experiences.
Fabrication Welder
Precision Accessory LLC
07.2020 - Current
- Operated manual and semi-automatic welding equipment to fuse metal segments together.
- Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work.
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
- Applied knowledge of metallurgy, geometry and welding techniques to determine optimal welding strategies.
- Set up and operated welding equipment to complete all welding projects on-time.
- Checked tools, equipment and safety gear for proper performance.
- Maintained clean and tidy work area.
Industrial Painter
k&k repair services
02.2017 - 03.2020
- Maintained thorough inventory of paint equipment and supplies by checking product levels daily.
- Operated airless spray equipment and motorized lifts.
- Delivered work orders and clear instructions to painting team to prepare for each shift.
- Inspected work areas after each shift to ensure proper cleanliness and organization.
- Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
- Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated compressors, spray gun and equipment with caution to avoid injuries and maintain tools.
- Monitored paint supplies, placing orders whenever needed and properly and safely recycled old paint.
Service Advisor
Nissan of Victoria
02.2015 - 01.2017
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Dispatched drivers to meet daily delivery needs for company customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Service Advisor
Victory Buick and GMC
05.2011 - 02.2015
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Oversaw warranty counseling process to manage expense controls.
- Improved productivity by providing CSR performance feedback for corrective action.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
Welder
Cmc Construction Services
02.2009 - 05.2011
- Set up equipment and welded parts according to welding chart specifications and type.
- Adjusted weld machines to correct settings prior to weld applications for precision and waste reduction.
- Improved project completion time by multitasking on heavy equipment such as forklifts.
- Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures.
- Laid out, fitted and fabricated metal components.
- Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work.
- Scraped off excess spatter and other materials using portable grinders and arc-cutting equipment.
Education
Welding -
Texas Vocational Schools
Victoria, TXSkills
- Venetian finishes
- Mold eradication techniques
- Project plans and reports
- Creative
- Dependable
- Safety understanding
- Equipment operation
- Safety procedures
- Quality control
- Flux core (FCAW) welding
- Reading drawings, models and blueprints
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Excellent communication
- Calm under pressure
- Organization and time management
Education and Training
other
Timeline
Services Advisor
Port Lavaca Dodge Chrysler Jeep Ram
06.2021 - Current
Fabrication Welder
Precision Accessory LLC
07.2020 - Current
Industrial Painter
k&k repair services
02.2017 - 03.2020
Service Advisor
Nissan of Victoria
02.2015 - 01.2017
Service Advisor
Victory Buick and GMC
05.2011 - 02.2015
Welder
Cmc Construction Services
02.2009 - 05.2011
Welding -
Texas Vocational Schools