Summary
Overview
Work History
Education
Skills
Timeline
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Brian Amsterdam

Brooklyn,NY

Summary

Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Overview

14
14
years of professional experience

Work History

Sr. Project Coordinator

Epiq
New York
09.2010 - Current
  • Project Execution – Act as back-up to Project Manager, continually meet project requirements (Conduct trainings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
  • Operating Standards – Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned
  • Research & Communication – Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments
  • Reporting & Documentation – Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments.

Field Service Supervisor

Scientific Games
Queens, NY
07.2017 - Current
  • Plan, coordinate, and supervise field service personnel performing scheduled maintenance and unscheduled repair
  • Effectively work with casino management to resolve customer disputes regarding issues involving electronic gaming machines
  • Coordinate game installs, theme conversion, software upgrades and prepare operational reports
  • Provide on-site leadership, advice and technical support when field service personnel are unable to isolate malfunctions
  • Oversee inventory controls, ensuring accurate and timely inventory audits are complete
  • Assist management with new hire training, project management, quality control and employee performance reviews.

Education

Skills

  • Performance Management
  • Customer Service Management
  • Preventive Maintenance
  • Cross-Functional Collaboration
  • Coordinating projects
  • Client Relationships
  • Microsoft Office
  • Service operations management

Timeline

Field Service Supervisor

Scientific Games
07.2017 - Current

Sr. Project Coordinator

Epiq
09.2010 - Current

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