Brian Anaraban

• Enter correct information into label machine to ensure proper lot number is recorded on each luggage.

• Fill luggage with seal and label them before palletizing and shrink-wrapping pallets.

• Stock product in correct warehouse bin location

• Pull orders and prepare loads for delivery to customer.

• Able to lift a minimum of 50 pounds consistently.

• Assist in the loading and unloading of trucks.

• Operating and managing technical equipments like forklift, electric walkie pallet rider.

• Transporting materials to different locations within the facility using forklift and electric walkie pallet rider.

• Maintain a safe working environment.

• Effectively managing the day-to-day operations of the warehouse and team to

ensure operation standards are deployed.

• Monitoring all shipment related function processes like, Inbound, Sorting hub-wise, bagging hub-wise and outbound connections hub-wise using fleet canters.

• Monitor to ensure shipments are dispatch on FIFO basis and drive RCA/quality culture throughout the team.

• Analyze reports such as quality complaints, pending shipments, etc and ensuring customer satisfaction and reduces client escalation by monitoring queries and or issues.

• Manage warehouse returns and ensure items are dealt with promptly and returned to after sales department.

• Maintaining and re-ordering of required consumables to enable smooth operations.

• Keeping a monthly track record of all assets deployed in the warehouse such as Inventory and IT assets and escalating any discrepancies to the manager.

• Manage vendor relationship to ensure smooth supply of manpower.

• Provide accurate performance and cost utility information to the manager.

• Drive innovations and improvement projects such as, 5s, Material handling and safety

• Putting together and managing the daily work plan.

• Coaching and developing the team strength and improving weaknesses.

• Issuing daily work instructions and task to staff clearly and concise.

• Examining work on a regular basis for accuracy, neatness and ensuring timely

dispatch of shipments.

• Ensuring strict compliance to Standard Operating Procedures.

• Accurately providing the team with end of day and shift handover information.

• Checking the warehouse for damaged or missing items and arrange for the repairs or replacement.

• Carrying out regular audits and spot checks to ensure quality of process.

• Communicating with team members on a regular basis to make them aware of priorities, targets, and operational requirements.

• Creating a positive work environment by organizing some fun games.

• Managing staff absences and holidays.

• Managed the delivery project with a team of 30 staffs under my supervision.

• Managed the entire feet, registering and licensing each vehicle and ensuring that licenses are always up to date.

• Checking inventory and stock replenishment.

• Assign staffs of their daily task and manage absences and holidays

• Build a good and trust rapport with shops and customers by answering to customers and shop queries.

• Ensure customer’s items were picked on time from shops or customer service desk in the mall.

• Ensuring the delivery slots are strictly followed to avoid any delay in deliveries.

• Assign and dispatch delivery associates with shipments for on time deliveries.

• Keep a file track record on every delivery.

• Well-groomed and welcome customers politely into the shop.

• Unloading and unpacking deliveries of merchandise and checking invoice against items received.

• Organizing merchandise in the stockroom and stocking shelves on the sales floor.

• Putting price tags on store merchandise and conducting an inventory of existing stock.

• Checking merchandise to identify items that need replenishment.

• Cleaned display shelves, aisles and watching out for loss prevention through leakage and theft.

• Always visible and available, listen to customers query and ready to assist.

• Ensure to give the customers cross-selling and wardrobe selling

• Itemized customer merchandise selection at check-out counter, using cash register, and accept cash or card for purchases.

• Customer Service: Greet customers warmly, offer assistance, and provide product information.
• Address customer inquiries and resolve complaints promptly and professionally.
• Assist customers in making purchasing decisions by recommending and explaining products, demonstrating features, and offering upsell options. Strive to meet or exceed sales targets and goals.
• Maintain a thorough understanding of the products and services offered, including new arrivals and promotions.
• Ensure that the sales floor is well-organized, clean, and visually appealing. Arrange products according to company standards and assist with inventory management, including restocking shelves and monitoring stock levels.
• Operate the cash register, handle transactions accurately, process returns and exchanges, and maintain a balanced cash drawer.
• Build and maintain strong rapport with customers to encourage repeat business.
• Assist in maintaining the overall appearance and cleanliness of the store, including tidying up, organizing displays, and ensuring a safe shopping environment.
• Work effectively with team members to achieve common goals. Participate in team meetings and contribute ideas to improve sales and customer satisfaction.
• Assist with in-store promotions, special events, and product launches to drive traffic and increase sales.