Brian Anderson
Redford
Summary
Telecommunications professional with hands-on experience in voice equipment maintenance and installation. Skilled in managing large-scale projects, analyzing Telecom bills, and training staff on operational procedures. Proficient in various PBX systems, including Nortel and Avaya, with a solid understanding of Cisco CUCM. Recognized for enhancing customer satisfaction and delivering cost savings through effective communication and problem-solving.
Overview
32
32
years of professional experience
Work History
Sr. Telecom Specialist
HCL America
Novi
07.2022 - Current
- Sr. Lead Telecom technician for former Ascension, now Henry Ford Hospitals in Novi, Brighton, Rochester, Southfield and Grand Blanc, Michigan.
- I provide on site and remote support of Nortel CS1000 PBX, Avaya Aura and IX Messaging platforms as well as multiple SpectraLink wireless systems at all of these hospital and rehabilitation locations.
- Daily tasks include Telecom move, add and changes on the SpectraLink, Nortel and Avaya phone and voice mail systems as well as equipment inventory and circuit database updates.
- I am the technician for all Telecom equipment orders, activation, deployment, installation and support for these facilities.
- I am also the site liaison for Ascension/Henry Ford cabling contractors.
- Lead Telecom technician for Polycom audio and video conferencing rooms.
- Lead Telecom technician and technical support for roughly 100 Ascension/Henry Ford AMG medical center and office locations.
- Lead Telecom technician for Ascension/Henry Ford voice network TAB and MIB support conference calls.
- Ascension
Owner/Operator
Anderson Communications
11.2014 - 07.2022
- Provided Telecom voice, video and computer services for several clients including: Andiamo Restaurant, Dearborn, MI., the Automotive Hall of Fame, Dearborn, MI., Hard Rock Cafe, Detroit, MI. and Joe Dumars Field House, Shelby Twp., MI.
Telecom Alarm Analyst and Warehouse Manager
Voice Data Systems
Farmington Hills
10.2010 - 10.2014
- Responsible for Nortel PBX, T1 and PRI alarm analysis, resolution and escalation.
- Responsible for remote Moves/Adds/Changes on multiple Nortel PBX systems.
- Responsible for all shipping and receiving of telecommunication and PC related equipment.
- Responsible for all inventory and asset management and tracking between company offices.
- Responsible for tracking and tracing of shipped equipment both incoming and outgoing via FedEx and UPS tracking systems.
Sr. Telecom Analyst
ArvinMeritor World Headquarters
Troy
09.2004 - 09.2010
- Managed global provisioning of voice service network, facilitating reliable connectivity for users worldwide.
- Lead voice technical support for ArvinMeritor global locations.
- Executed Modular Messaging Voicemail moves, adds, and changes for Avaya S8730 and Definity PBX as lead technician.
- Functioned as global lead technician for PBX and voice mail technologies at ArvinMeritor.
- Acted as global lead technician for video conference technologies to support seamless communication across locations.
- Ensured efficient performance of ArvinMeritor Voice Network through continuous oversight.
- Managed operations of ArvinMeritor Voice Support Help Desk for global users.
- Directed support for ArvinMeritor Calling Card and Audio Conferencing services globally.
- Served as global escalation point for AT&T billing and voice network problems at ArvinMeritor.
Senior Installation/Service Technician
AA Communications
Sterling Heights
10.2002 - 09.2004
- Performed installation of a wide variety of Nortel products for businesses in the metropolitan Detroit area.
- Managed and coordinated cable installations for new businesses, ensuring timely and efficient service delivery.
- Configuration and programming of Phone/Voice Mail systems prior to installation.
- Consulted with customers to design tailored telecom solutions.
- Perform pre and post cut meetings to ensure customers needs were met and exceeded.
- Provided level III support to field service technicians and acted as an escalation point for problem resolution.
- Work with CLEC, LEC and various other carriers to ensure proper installation of telecom services.
Communications Technician Level 2
Williams Communications
Farmington Hills
01.1998 - 10.2002
- Install, program and maintain Nortel MICS/CICS for businesses in the metropolitan area.
- Serviced, troubleshot, and maintained Nortel MICS/CICS product line to ensure optimal performance for clients.
- Provided Level 2 support to field service technicians, enhancing troubleshooting capabilities and service efficiency.
- Configuration and program systems prior to installation.
- Perform Pre and post cut meetings with customers.
- Interfaced with local and long distance carriers to resolve issues, improving communication services for customers.
- Installation of carrier local and long distance services.
Telecom Service Technician
Telephone Support Systems
Farmington Hills
08.1994 - 12.1997
- Installation of T-1, PRI, BRI circuits and POTS lines.
- Executed telecommunications troubleshooting and service resolution for moves, adds, and changes to ensure seamless operations.
- Installation and cabling requirements for a wide variety of products such as: All Toshiba digital and electronic KSU, Toshiba Perception PBX, Avaya Partner, Partner Mail, ACD, Octel Voice Mail, Key Voice, Nortel Voice.
- Interface with local and long distance carriers for problem resolutions.
- Configured and set up new telecommunications systems, providing training to end users for effective utilization.
- Conducted on-site sales of telecom-related goods and services, enhancing customer satisfaction and support.
Education
High school diploma -
Fairlane Christian School
Dearborn Heights, MISkills
- Telecommunications
- Network Configuration
- System Integration
- T1/PRI Network Configuration
- Network Troubleshooting
- Equipment maintenance
- Bill analysis
- Project execution
- MAC Experience
- Cisco CUCM
- Avaya Aura
- Avaya IX Messaging
- Avaya Modular Messaging
- Avaya Definity
- Nortel PBX
- Nortel MICS
- Nortel CICS
- Nortel NAM Voice Mail
- Nortel Call Pilot 100/150 Voice Mail
- Nortel StarTalk Voice Mail Systems
- Siemens 9751 PBX
- Siemens Phone Mail
- Toshiba Key Systems
- Toshiba Perception PBX
- ACD
- Key Voice Voice Mail
- Intuity Audix
- Octel Voice Mail
- Avaya Partner
- Avaya Partner Mail
- Avaya Merlin
- Legend Systems
- Centrex
- ARS Routing
- DSL
- BRI
- 56K
- POTS Line Installation
- Customer Service
- Communication
- Leadership
- Management
- Policy development
- Satisfaction improvement
- Cost savings
- Problem Solving
- BRI
- 56K
- POTS Line Installation
- Network Troubleshooting
Timeline
Sr. Telecom Specialist
HCL America
07.2022 - Current
Owner/Operator
Anderson Communications
11.2014 - 07.2022
Telecom Alarm Analyst and Warehouse Manager
Voice Data Systems
10.2010 - 10.2014
Sr. Telecom Analyst
ArvinMeritor World Headquarters
09.2004 - 09.2010
Senior Installation/Service Technician
AA Communications
10.2002 - 09.2004
Communications Technician Level 2
Williams Communications
01.1998 - 10.2002
Telecom Service Technician
Telephone Support Systems
08.1994 - 12.1997
High school diploma -
Fairlane Christian School