Brian Andrews
Raleigh,NC
Summary
An accomplished results oriented leader with seventeen years of experience in fixed route city and regional transit operations, customer service, safety, service planning, budgeting, team building, and program development and implementation. Dedicated to applying the skills and knowledge gained to improve the profitability, efficiency, and effectiveness of an organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Director/Transit Operations
GoTriangle
05.2023 - Current
- Plan, manage, and lead coordination of daily operational fixed route transit system functions to Durham, Orange, and Wake counties which includes 203 fixed route operators, paratransit, and maintenance employees, managers, and supervisors. Responsible for 20 regional bus routes, 61 peak buses, and 25 paratransit vehicles.
- Plans, manages, and leads coordination of daily transit system functions and staff of transit operations division
- Assumes management responsibility for services and activities of the Department in Chief of Operations’ absence
- Performs supervisory responsibilities which include establishing goals for subordinate employees with defined processes for analyzing results
- Ensures that all planned route and special events services are provided including 24 hour on call during critical service periods, providing planning/coordination in events of major traffic delays, adverse weather conditions
- Coordinates with organization's Transit Planning staff to formulate, establish and promulgate schedules, time points, routes, head-ways, transfer points and other related activities related to new or existing service changes
- Direct investigations to verify and resolve customer or motorist complaints
- Coordinates with safety and training department to ensure all safety goals and directives are met; assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
- Interview, select, coach, train, manage, and appraise performance of fixed route personnel
- Work closely with maintenance department on bus operations related matters
- Coordinates staff training; works with employees to correct deficiencies; implements discipline procedures; handles second-level employee grievance hearings and prepares grievance responses
- Analyzes and presents current transit problems and recommends solutions; stays abreast of new trends and innovations transit operations
- Assists in monitoring and evaluation the efficiency and effectiveness of all services and procedures conducted by the Transit Operations division; identifies opportunities for improvement and reviews with the Chief of Operations; oversees and implements improvement recommendations
- Participates in the development and administration of the Transit Operations Department program annual budget; oversees the preparation of forecast schedules, cost & revenue analysis, and purchase of equipment, services, materials and supplies; directs the monitoring of and approval of expenditures; and implements adjustments/budget revisions as directed by the department director
- Maintain effective working relationships with regional transit providers, organization staff, and elected officials of regional local and state government officials
- Serve as liaison for Transit Operations Department with other organizational departments, divisions, and outside agencies
- Provide assistance to the Chief of Operations; prepares and presents departmental contracts, staff reports, and other necessary correspondence to the Board of Directors.
- Established team priorities, maintained schedules and monitored performance.
Operations Manager-Fixed Route
GoTriangle
05.2017 - 05.2023
- Plan, manage, and lead coordination of daily operational fixed route transit system functions to Durham, Orange, and Wake counties
- Management of $10.6 million Operations budget, 95 coach operators, 11 FT Supervisors, and 20 regional bus routes, and 61 peak buses
- Assumed delegated responsibility in absence of the Director of Bus Operations
- Performed full management responsibilities which include establishing goals for subordinate employees with a defined process for analyzing results
- Worked with regional emergency response agencies having jurisdiction over communities and operating environment, through which the regional transit system operates
- Developed Bus Operations budget; monitored and controls expenditures
- Developed and managed methods for dispatching vehicles to maximize cost-effectiveness and system productivity
- Created and monitor scheduled time tables for published bus service schedules; creates run sheet and operator runs pertaining to hours per day, hours per week, spread time, and other contractual parameters
- Coordinate with the planning department to formulate, establish and promulgate schedules, time points, routes, headway's, transfer points and other related activities related to new or existing service changes
- Served as Drug and Alcohol monitoring and oversight of substance abuse testing program
- Monitored and directed run coverage, OTP, detours, accidents, incidents, emergencies, and overtime providing for maximum efficiency, reliability, and service delivery within budgetary parameters
- Formulated and established overall department policies, priorities, perspectives, and philosophy
- Selected and assigns staff, assuring equal opportunity in hiring, promotion, and other employment practices; identified staff development needs and assures that training is obtained; assures that proper labor relations and conditions of employment were maintained.
Operations Manager
Durham City Transit Company
07.2009 - 05.2017
- Served as Operations Manager of a mid-size transportation system providing fixed route service to the City of Durham with an operating budget of $6.1M, 160 transit employees, and over 20 transit routes
- Oversaw day to day operational functions of the organizations Customer Service and Safety departments, staff and managers
- Full responsibility for bottom line factors, including DATA board reporting, short and long range route planning, new service development, operations oversight and project management
- Redefined organizational culture/structure by implementing operational improvements by improving overall department policies, priorities, and perspectives
- Responsible for adhering to the ATU collective bargaining agreement
- Monitored and directed run coverages, on-time performance, detours, accidents, incidents, emergencies, and overtime management
- Completed assigned reporting functions involving attendance statistics, termination, hire and transfer data
- Selected and assigned staff, assuring equal opportunity in hiring, promotion, and other employment practices; identified staff development needs, assured proper labor relations and conditions of employment were maintained
- Advised staff in resolution of sensitive, complex, or precedent-setting situations; determined appropriate course of action; assigns responsibilities and monitors actions and responses
Assistant Operations Manager
Durham City Transit Company (GoDurham)
10.2007 - 07.2009
- Managed daily operations for fixed bus route services for Durham; transporting ~600K passengers per month, 10M annual passengers, and 150 fixed route employees.
- Ensured overall department policies and priorities were adhered to and coordinated by coordinating with other managers regarding efficient operation across all departments
- Assisted in directing activities of departmental employees in implementation of programs and policies, progress reviews, activity reports, operational assessments, and needs analysis
- Selected and assigned staff, assuring equal opportunity in hiring, promotion, and other employment practices
- Assisted in resolution of sensitive, complex, or precedent-setting situations
- Directed and reviewed operations to ensure uniform compliance and motivated staff toward the accomplishment of organizational objectives.
Transportation Planning and Strategic Development -Assistant
City of Durham
05.2006 - 10.2007
- Developed accurate performance measures for improving Street Maintenance operations Durham city
- Proposed recommendations for low cost-no cost employee team building strategies and internal communication techniques to improve morale and work performance
- Developed recommendations for hiring, training, and retaining heavy equipment operators
- Planned, organized, and directed focus groups and management summits on standardizing training procedures across city departments
- Assisted with developing a heavy equipment operator’s apprenticeship training program
- Served as liaison between department heads, mid level managers, and hourly employees
- Submitted oral and weekly written updates to executive management team members highlighting program goals, objectives, progress, and failures
- Coordinated and organized community improvements efforts with ComNet pilot phase within Durham communities and inventoried and organized stop locations for GIS implementation of AVL and trip planner technologies
- Conducted market research on fixed route and para-transit-service productivity according to benchmarks and industry standards
- Reviewed, evaluated, and created organization policies for ACCESS para-transit to reduce no show violations
- Oversaw process of investigation and response to customer complaints relating to the planning department, and assisted in analyzing data for the local area long range transportation plans
- Conducted market research, analyzed data, prepared, and submitted grant proposals to obtain two hybrid diesel electric buses
Education
Master of Arts - Public Administration
North Carolina Central University
Durham, NC01.2007
Bachelor of Science - Business Administration And Management
Winston-Salem State University
Winston-Salem, NC01.2002
Master of Science - Management Information Systems
Winston-Salem State University
Winston-Salem, NC01.2002
Skills
- Team Player, Time Manager, Critical Thinker,Self Motivated
- Managing in union environment
- Policy development and program implementation
- Budget administration
- Supervision, training, employee and organizational development
- Leadership, team building
- Motivation and conflict resolution
- Labor relations
- Clever Devices, CAD AVL
Affiliations
- Conference of Minority Transportation Officials
- Pi Alpha Alpha (PAA), National Honor Society for Public Administration
- American Public Transportation Association
Certification
Certified Manager of Environmental Safety
and Health (MESH)
Certified Transit Trainer (Transportation
Safety Institute)
North Carolina DOT-Third Party Instructor
CPR and First Aid
Timeline
Assistant Director/Transit Operations
GoTriangle
05.2023 - Current
Operations Manager-Fixed Route
GoTriangle
05.2017 - 05.2023
Operations Manager
Durham City Transit Company
07.2009 - 05.2017
Assistant Operations Manager
Durham City Transit Company (GoDurham)
10.2007 - 07.2009
Transportation Planning and Strategic Development -Assistant
City of Durham
05.2006 - 10.2007
Master of Arts - Public Administration
North Carolina Central University
Bachelor of Science - Business Administration And Management
Winston-Salem State University
Master of Science - Management Information Systems
Winston-Salem State University
Certified Manager of Environmental Safety
and Health (MESH)
Certified Transit Trainer (Transportation
Safety Institute)
North Carolina DOT-Third Party Instructor
CPR and First Aid
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