Brian Arevalo
Nashville,NORTH CAROLINA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Abrigo
04.2024 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Support Analyst II
Abrigo
02.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Created user accounts and managed access control.
Support Analyst I
Abrigo
06.2023 - Current
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Proactively identified potential system vulnerabilities through rigorous testing procedures.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
Financial Care Specialist
Duke University Health Systems
01.2018 - 06.2023
- Streamlined financial processes for increased efficiency and accuracy in client care.
- Ensured compliance with industry regulations, protecting both clients and the organization from potential legal issues.
- Established strong relationships with clients through consistent communication, fostering trust and rapport that led to increased retention rates.
- Assisted clients with debt management strategies, leading to improved credit scores and financial stability.
Referral Coordinator
Duke University Health Systems
07.2016 - 01.2018
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
New Patient Coordinator
Duke University Health Systems
10.2015 - 07.2016
- Established strong relationships with local healthcare providers, improving referral rates and expanding the practice''s network of resources.
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Maintained organized patient records for easy retrieval and accurate billing practices.
Skills
Customer Account Management
Customer Relationship Building
Customer Retention
Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Success Manager
Abrigo
04.2024 - Current
Support Analyst II
Abrigo
02.2024 - Current
Support Analyst I
Abrigo
06.2023 - Current
Financial Care Specialist
Duke University Health Systems
01.2018 - 06.2023
Referral Coordinator
Duke University Health Systems
07.2016 - 01.2018
New Patient Coordinator
Duke University Health Systems
10.2015 - 07.2016
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