Brian A Shapiro
Gilbert
Summary
Dynamic Knowledge Base Tech Writer at ARCSmart Solutions with a proven track record in enhancing training efficiency and streamlining documentation. Skilled in knowledge management, I excel at creating impactful content that reduces handling time and boosts team collaboration. Passionate about delivering high-quality results and fostering effective communication.
Overview
18
18
years of professional experience
Work History
Knowledge Base Tech Writer
ARCSmartSolutions
12.2016 - Current
- Updated training modules for efficiency and ensuring up to date information
- Migrated entire knowledge base to Salesforce Lightning
- Reduced call center handling time by developing streamlined knowledge documentation
- Created, edited, and published Knowledge Articles
- Increased training efficiency through standard template creation
- Worked with teams to create/convert information for technical documentation
Production Quality Assurance Tester
Nvidia/Namco Bandai Games America
08.2009 - 03.2010
- Ran sight and program tests on video chips and boards
- Kept records of individual errors and provided efficient testing of multiple chips at once
- Tested video games with a group for release
- Wrote detailed instructions on how to recreate bugs
Field Marketing Retail Representative
Western Digital
08.2007 - 08.2009
- Communicated with management and employees of local retail stores
- Ensured marketing edge on competition
- Reported to management on stock levels and competitive advantage
- Compiled competitive price reports
Writer/Editor (Contract)
Ronin Writers
- Authored and refined technician’s manual (80 pages) within group setting
- Established streamlined procedures ensuring safety of technicians and equipment.
- Conducted interviews to gather insights and enhance storytelling depth.
- Ensured that all written work met quality standards before submission deadlines.
Fiction/Non-fiction Editor (Contract)
Reed Magazine
- Company Overview: San Jose State University’s Annual International Literary Journal
- Evaluated hundreds of fiction and nonfiction submissions for publication
- Contacted selected individuals through email to offer publication
- Proofread magazine of 160 pages
- Increased circulation with onsite marketing events
- Worked with a team to select finalists for the John Steinbeck Award for Short Fiction
- San Jose State University’s Annual International Literary Journal
Education
Bachelor of Science - Computer And Information Science
Park University
Parkville, MO05-2018
Bachelor of Arts - English (Career Writing)
San Jose State University
San Jose, CA05-2006
Skills
- Writing/Editing/Proofreading
- Java
- HTML
- CSS
- Javascript
- C/C#
- Knowledge management
- Training development
References
References available upon request.
Timeline
Knowledge Base Tech Writer
ARCSmartSolutions
12.2016 - Current
Production Quality Assurance Tester
Nvidia/Namco Bandai Games America
08.2009 - 03.2010
Field Marketing Retail Representative
Western Digital
08.2007 - 08.2009
Writer/Editor (Contract)
Ronin Writers
Fiction/Non-fiction Editor (Contract)
Reed Magazine
Bachelor of Science - Computer And Information Science
Park University
Bachelor of Arts - English (Career Writing)
San Jose State University
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