Brian Ashby
Las Vegas
Summary
Strategic and results-driven hospitality leader with over 14 years of progressive experience in luxury resort operations, including leadership roles at high-profile Las Vegas properties. Proven track record of managing large, multi-departmental teams (250+), optimizing operational performance, enhancing guest satisfaction, and driving profitability. Skilled in large-scale casino resort operations, guest service recovery, budget control, team development, and cross-functional collaboration. Adept at leading change, implementing process improvements, and aligning departments to deliver a seamless, five-star guest experience.
Overview
14
14
years of professional experience
Work History
Director of Front Office
The Westin Las Vegas
01.2025 - Current
- Directed daily operations across Front Office departments including check-in/out, VIP services, guest relations, and reservations.
- Collaborated with Housekeeping, Sales, and Food & Beverage teams to ensure a cohesive guest journey in a high-volume resort environment.
- Led department budgeting and cost control, achieving financial goals through operational efficiencies.
- Implemented service recovery and feedback analysis programs, significantly improving guest satisfaction metrics.
- Oversaw forecasting and scheduling to match occupancy trends, maximizing labor efficiency and service delivery.
- Designed and facilitated continuous training programs for leadership development and frontline service excellence.
Hotel Manager
The Venetian Resort
04.2022 - 01.2025
- Managed large-scale Front Office operation in a 7,000+ suite luxury resort and casino, directly supervising 18 Front Desk Managers.
- Set operational strategies that increased labor efficiency, team morale, and revenue generation across departments.
- Led cross-functional meetings with senior leadership to evaluate guest service scores and execute service improvement plans.
- Developed and enforced departmental SOPs, enhancing consistency and aligning performance with corporate standards.
- Delivered results in a fast-paced environment by maintaining high visibility on the floor and strong presence in guest interactions.
Front Desk Manager
The Venetian Resort
05.2017 - 04.2022
- Managed daily operations of a 250+ member Front Desk team, ensuring efficient execution and service delivery in a high-occupancy resort.
- Balanced room inventory in coordination with Revenue Management and Housekeeping to optimize occupancy and revenue.
- Developed tracking systems for department revenue and created initiatives to increase profitability while maintaining service quality.
- Played a key role in staffing adjustments during high-volume events and holidays, maintaining optimal coverage with limited resources.
- Mentored supervisory staff and developed succession planning pipelines for internal promotion.
Housekeeping Manager
The Venetian Resort
04.2019 - 07.2019
- Managed operations for 300+ luxury suites and a team of 60+ room attendants, floor supervisors, and specialists.
- Implemented new reporting and inventory control systems to reduce labor and supply costs.
- Collaborated with Front Office and Engineering to streamline room readiness for VIP arrivals and special events.
Front Office Supervisor
The Venetian Resort
01.2016 - 05.2017
- Supervised daily operations and team performance of over 250 Front Office team members in a 24/7 operation.
- Conducted coaching, mentoring, and department meetings to align goals with guest satisfaction and operational KPIs.
- Cross-trained with multiple operational departments, gaining comprehensive knowledge of resort-wide operations.
Status Team Supervisor
The Venetian Resort
01.2014 - 01.2016
- Led special projects and policy implementation to increase efficiency across the entire Front Office.
- Supported resort-wide initiatives through cross-departmental collaboration, balancing operations with strategic objectives.
Call Center Supervisor
The Venetian Resort
09.2011 - 01.2014
- Managed high-volume call center operations, overseeing reservations, guest services, and internal communication protocols.
- Gained foundational knowledge in hotel inventory systems, guest profiles, and interdepartmental coordination.
Education
Bachelor of Arts - Business Management
California State University
05.2011
Skills
- Gaming and hospitality operations
- Customer recovery strategies
- Staffing optimization experience
- Financial performance monitoring
- Cross-functional team leadership
- High-capacity hospitality management
- Leadership development training
- SOP formulation and deployment
- Inventory control and optimization
- High-profile guest relations
- Staff training and development
- Guest feedback analysis
- Property management software expertise
- Strategic revenue management
- Cost management proficiency
Timeline
Director of Front Office
The Westin Las Vegas
01.2025 - Current
Hotel Manager
The Venetian Resort
04.2022 - 01.2025
Housekeeping Manager
The Venetian Resort
04.2019 - 07.2019
Front Desk Manager
The Venetian Resort
05.2017 - 04.2022
Front Office Supervisor
The Venetian Resort
01.2016 - 05.2017
Status Team Supervisor
The Venetian Resort
01.2014 - 01.2016
Call Center Supervisor
The Venetian Resort
09.2011 - 01.2014
Bachelor of Arts - Business Management
California State University
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