BRIAN ASHBY
Henderson,NV
Summary
Innovative Hotel Manager with more than 13 years of experience working for a high-end luxury resort. Diligent team player committed to providing exceptional guest service, developing team of 200+ employees, managing room inventory and driving initiatives. In-depth knowledge of hospitality industry and business administration.
Overview
14
14
years of professional experience
Work History
Hotel Manager
The Venetian Resort
04.2022 - Current
- Supervising team of 18 Front Desk Managers by setting measurable goals, conducting routine one-on-ones to discuss job performance and providing guidance and support in fast-paced environment
- Developing and implementing departmental SOPs and policies to reach financial and productivity goals of department
- Establishing strategies to increase labor efficiency, revenue optimization and team member satisfaction
- Conducting meetings to determine effectiveness of current policies and ways to increase productivity
- Personally responsible for monitoring guest service scores and regularly meeting with Senior Leadership to develop strategies for increasing guest satisfaction
Front Desk Manager
The Venetian Resort
05.2017 - 04.2022
- Coached team of 200+ Front Desk Agents daily and provided regular feedback and one-on-ones to discuss statistics and departmental goals
- Worked multiple shifts and managed Front Office Team with limited staff and resources, while maintaining professional and efficient operation
- Monitored inventory and coordinated with other departments to maximize profitability and efficiency for world-class guest experience
- Responsible for tracking/reporting department revenue and developed initiatives to maximize profits, while ensuring equitable opportunities for all team members
- Developed and supported new processes to increase revenue, reduce spending and boost team member/guest satisfaction
Housekeeping Manager
The Venetian Resort
04.2019 - 07.2019
- Developed new reporting procedures and coordinated with Senior Management to implement with team
- Managed 60+ Housekeepers, Floor Attendants and Floor Specialists and 300+ suites daily
- Responsible for ordering inventory and seeking innovate solutions for saving on labor and supply costs
Front Office Lead
The Venetian Resort
01.2016 - 05.2017
- Coached team of 200+ team members and provided structure and guidance, while assisting management in promoting policies and procedures to ensure success of department
- Shadowed Front Desk Managers to gain valuable experience and insight into Front Office operation and conducted regular meetings to monitor growth
- Cross-trained with multiple areas of Hotel Ops and developed strong relationships with leadership of other departments
- Utilized extensive guest recovery experience to build and maintain relationships with return guests and other departments
Status Team Lead
The Venetian Resort
01.2014 - 01.2016
- Implemented new policies and procedures, creating efficiencies for entire Front Office peration
- Coordinated with various departments to develop and complete property-wide projects and learned valuable knowledge of 7000 suite world-class resort
- Developed team and maintained balance between daily operations and special assignments, while shadowing management to create personal development goals
Front Desk/Call Center Agent
The Venetian Resort
09.2011 - 01.2014
- Resolved guest challenges and shadowed management team to gain extensive knowledge of hotel and inventory
- Processed credit card data, produced inventory reports, and completed checklist tasks throughout day
- Mastered hotel inventory/programs and coordinated with other departments to ensure smooth operation and seamless guest experience
Management Intern/Sales Associate
Firestone Complete Auto Care
06.2010 - 12.2010
Education
Bachelor of Arts - Business Management
California State University - Fullerton
Fullerton, CA05.2011
Skills
- Strategic Planning
- Interpersonal Communications
- Employee Development
- Coordinate Department Activities
- Project Oversight
- Employee Performance Reviews
- Revenue Generation
Timeline
Hotel Manager
The Venetian Resort
04.2022 - Current
Housekeeping Manager
The Venetian Resort
04.2019 - 07.2019
Front Desk Manager
The Venetian Resort
05.2017 - 04.2022
Front Office Lead
The Venetian Resort
01.2016 - 05.2017
Status Team Lead
The Venetian Resort
01.2014 - 01.2016
Front Desk/Call Center Agent
The Venetian Resort
09.2011 - 01.2014
Management Intern/Sales Associate
Firestone Complete Auto Care
06.2010 - 12.2010
Bachelor of Arts - Business Management
California State University - Fullerton