Managed business plan development and day-to-day operations through exceptional planning and problem-solving capabilities for 20+
Overview
22
22
years of professional experience
Work History
Logistic Specialist
Uber Freight
Greensboro, NC
06.2024 - Current
Dispatch TL/LTL error free all over US.
Manage capacity, pricing, and availability to meet customer needs.
Conduct weekly/quarterly zoom meetings to ensure alignment across multiple teams.
Continuously Improving on-time transit percentage while lower over-all linehaul rates.
Freight Broker
COR Freight
Covington, KY
12.2022 - 01.2024
Market, negotiate freight rates and sell transportation services to qualified carriers nationwide.
Research high-traffic markets areas nationally; identify potential carriers; and determine carriers’ logistic requirements
Asses, present, and close quotes/bids with carriers
Schedule freight pick-up and deliver. Post loads to high volume internet load boards to increase visibility and maximize profit margins
Built a book of business adding additional customers and revenue while maintaining customer satisfaction
Dispatch Lead/Office Manager
Southeastern Freight Lines
Cincinnati, OH
08.2018 - 12.2021
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and assisted in company evolution, morale, and growth
Relationship liaison for multiple 3PL carriers in order to satisfy customers
Led improvement initiatives to advance operational efficiencies and continually increase revenue
Communicated with 30+associates to assign projects and discuss daily/weekly goals
Delivered exceptional customer service
Inbound Operations Manager
Southeastern Freight Lines
Nashville, TN
11.2017 - 04.2018
Oversaw 4 dispatchers managing 60+ drivers on daily routes to maximize efficiency
Improved overall morale and team engagement
Attained 1st platinum award for attaining over 87% of annual goals in Service center history
Outbound Operations Manager
Southeastern Freight Lines
Nashville, TN
08.2013 - 11.2017
Developed a consumer and business account tracking shipments to improve cross sale opportunities.
Oversaw all aspects of outbound operations including but not limited to payroll, claims, staffing while maintaining continual process improvement.
Maintained excel records of daily records in order to improve financial strength.
Quality Assurance Leader/Dock Supervisor
Southeastern Freight Lines
Raleigh, NC
04.2004 - 08.2013
Conducted daily goal achievement strategy meetings to review claims, previous goal attainment, and weekly accomplishments
Exceeded monthly and quarterly goals consistently by 10-15%.
Skills
Operational Management
Department Oversight
Customized Client Solutions
Analytical Approach
TMS
Training & Communication
Logistics analysis
Warehouse management
Transportation planning
Overseeing deliveries
Shipment receiving
Increasing efficiency and productivity
Problem-solving
Personal Information
Title: OPERATIONS MANAGER/ DISPATCH/ OFFICE MANAGEMENT/ PROCESS IMPROVEMENT/ DATA ANALYSIS