Brian Ayala
Valencia,CA
Summary
I am a high energy, driven, enthusiastic customer service professional with 10 years' experience. I understand people and enjoy sharing knowledge to create a positive sales or customer service experience. I am a solid team player and leader with an upbeat, attitude. I am dedicated and motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Sales Consultant
AutoNation Ford
10.2018 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Receive online inquiries and respond accordingly
- Schedule and coordinate appointments for customers
- Develop rapport with customers to understand their needs
- Make customer buying process enjoyable and excitable
- Knowledgeable in current products and features
- Ability to understand and explain finances simplistically to foster further ease of the buying experience.Maximized customer retention by resolving issues quickly.
Manager Assistant
Pepboys
07.2017 - 10.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Manager
O'Reilly's Auto Parts
04.2016 - 07.2017
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Sales Floor, Store Attendant, Cashier
Target
07.2015 - 04.2016
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Collaborated with team members to maintain a positive workplace atmosphere while working towards achieving store targets.
- Promoted store loyalty programs to increase membership numbers and drive repeat business from existing customers.
Cashier
Six Flags Magic Mountain
07.2013 - 07.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma in Technology -
Sylmar High School
Sylmar, CASkills
- Customer Service (10 years)
- Retail Management (2 years)
- Microsoft Office (10 years)
- Phones (8 years)
- Team Building (10 years)
- Training (5 years)
- Cash Handling (2 years)
- Sales (8 years)
Languages
English
Spanish
Timeline
Sales Consultant
AutoNation Ford
10.2018 - Current
Manager Assistant
Pepboys
07.2017 - 10.2018
Retail Manager
O'Reilly's Auto Parts
04.2016 - 07.2017
Sales Floor, Store Attendant, Cashier
Target
07.2015 - 04.2016
Cashier
Six Flags Magic Mountain
07.2013 - 07.2015
Diploma in Technology -
Sylmar High School
Similar Profiles
Joseph LinanJoseph Linan
Sales Professional at AutoNation FordSales Professional at AutoNation Ford
Jason BadilloJason Badillo
Parts Department Manager at AutoNation FordParts Department Manager at AutoNation Ford
Jeff MillerJeff Miller
Parts Director at AutoNation FordParts Director at AutoNation Ford
Luis CastilloLuis Castillo
Auto Parts Specialist at AutoNation FordAuto Parts Specialist at AutoNation Ford
Caitlin SioniCaitlin Sioni
Private Duty LVN at Aveanna HeathcarePrivate Duty LVN at Aveanna Heathcare