Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brian Backhaus

Suffield

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Service Manager

MP Systems
09.2019 - Current
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Hired, trained, and supervised team of engineers to carry out design changes based on service call data
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Service Engineer

MP Systems
09.2013 - 09.2019
  • Installed, configured and tested equipment on specialized platforms.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Created relationships with key decision-makers and served as external technical spokesperson.
  • Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
  • Provided comprehensive training to junior engineers, fostering professional development within the team.

Assembler

MP Systems
03.2011 - 09.2013
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated effectively with team members to meet production targets consistently.

Education

HVAC Certificate - HVAC/R

Porter And Chester Institute - Enfield
Enfield, CT
07.2010

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Customer Service Management
  • Team Collaboration and Leadership
  • Technical Troubleshooting
  • Coaching and Mentoring

Additional Information

Brazilian Jiu Jitsu Black Belt

Real estate investor and property manager

Timeline

Service Manager

MP Systems
09.2019 - Current

Service Engineer

MP Systems
09.2013 - 09.2019

Assembler

MP Systems
03.2011 - 09.2013

HVAC Certificate - HVAC/R

Porter And Chester Institute - Enfield

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Brian Backhaus